Library Assistant (Union/AFSCME)

SALARY RANGE: $26.002-$33.038/HOUR

*Starting salary is dependent upon qualifications, but in most cases is no higher than the midpoint for the range.

Schedule

20 Hours/Week; Can include evenings, weekends, and holidays.

NATURE OF WORK:

The Innovation and Digital Learning team is seeking a part-time Library Assistant to provide responsive and high quality service at the Technology and Teen Loft desks at the Main Library. The ideal candidate will be enthusiastic, dedicated to excellent customer service, team-oriented, and passionate about working with all members of the community. This position is responsible for assisting patrons with the public computers, printers and application software, answering questions, providing directions, and helping with readers advisory for our Young Adult Collection. 

ESSENTIAL FUNCTIONS (Specific assignment will include some or all of the following):

• Assists patrons at the Technology and Teen Loft desks with public equipment including, but not limited to: public computers, printers, wireless network, scanners, photocopiers, and fax machines.

• Assists patrons with public computer software, including, but not limited to: browsing the internet, sending and receiving email, filling out online forms, and creating, editing, saving and retrieving documents.

• Troubleshoots issues with equipment and software.

• Assists patrons with the library’s public computer reservation system.

• Assists patrons with meeting room reservations.

• Handles incoming phone calls with a high level of customer service.

• Provides exceptional customer service both in-person and by phone.

• Provide library assistance in the area of filing and shelving on an as needed basis.

• Answers general information and directional questions.

• Completes training as assigned, including but not limited to racial equity training, implicit bias, trauma-informed care, serving homeless populations, and applies the concepts learned in these trainings to their work at the Library. 

• Maintains current knowledge of the Library’s teen collection and electronic resources, keeping abreast of industry trends and innovations. Read and listen to a wide variety of teen literature. 

• Works on special projects as assigned, including assisting with programming.

• May perform other duties as assigned.

MINIMUM REQUIREMENTS OF WORK:

Must possess a high school diploma or GED

Must possess at least one year of customer service related working experience

Knowledge, skills and abilities in the following:

Fluency with current and trending technologies and the ability to learn and adapt quickly to changing technologies, equipment and procedures.

Ability to clearly explain and demonstrate computer procedures to inexperienced users.

Proficiency with Internet browsers and search engines, word processing software, email, and Windows operating systems.

Ability to project a helpful and approachable demeanor, and to remain patient, calm and focused in a busy and occasionally stressful work environment.

Ability to establish and maintain effective working relationships with a diverse group of customers and staff throughout the Library, as well as the general public within the organization.

Ability to multitask many variable duties, requests and responsibilities.

Ability to exercise independent judgment. 

Ability to read, understand and interpret manuals, policies and procedures, rules, regulations, journals, blogs, social media,  memos, letters, and reports. 

Ability to perform mathematical calculations with the use of a calculator and/or cash register.

PHYSICAL REQUIREMENTS OF WORK:

The ability to work while standing as well as bodily movement associated with bending, kneeling, stretching and reaching associated with checking in/out books.  The ability to occasionally use force to exert up to 40 pounds.  The ability to lift, carry or otherwise move objects, books, materials, etc. using up to 40 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

The ability to stand for at least four hours at a time.

The employee is subject to inside environmental conditions: protection from weather conditions, but not necessarily from indoor temperature changes.

There are no environmental hazards associated with this classification.

SUPERVISION:

Under the supervision of the Innovation and Digital Literacy Manager, work is performed with the guidance of managerial staff. The individual has contact with other Library institutions and staff at all levels, and uses the necessary resources to meet and achieve goals and/or objectives. Work is assigned through specific projects and customer/clientele requests. The employee is responsible for prioritizing work tasks for subordinates and self, and for identifying and utilizing the appropriate resources to resolve a problem or situation and/or research and analyze specific requests.  Work performance is reviewed through observation, completion of projects, status reports, conferences and meetings. Guidance is provided through the City Code, departmental policies, City operating practices and procedures, and other resources as applicable to specific projects assigned. Work is evaluated at least annually, with respect to customer service, problem-solving ability and performance of employee and Teen Services team in accordance with this classification standard.

PUBLIC CONTACT:

The employee has regular and frequent contact with the general public.

SELECTION METHOD

TYPE OF ELIGIBILITY LIST

LIFE OF ELIGIBILITY LIST

Qualifications Assessment

Category Group

Two Years

Structured Oral Interview

To apply for this position, please apply online at www.cityofevanston.org on or before the closing date.

Chosen candidates will be subject to a qualifying pre-employment medical examination and drug/alcohol screen.

_The City of Evanston is committed to making all public meetings accessible to persons with disabilities.  Any citizen needing mobility or communications access assistance should contact the Human Resources Dvision at (847) 448-8204 (voice) or _

How to Apply

Application Contact

https://www.cityofevanston.org/government/departments/administrative-services/human-resources

Apply To

https://www.cityofevanston.org/government/departments/administrative-services/human-resources