Library Assistant, Document Delivery

Position Summary

Under general supervision, processes interlibrary loan and electronic document delivery service requests

Job Responsibilities

• Receives daily incoming interlibrary loan requests via the electronic mail system; screens requests for urgency and patient emergency; prioritizes and alphabetizes requests and updates request status accordingly.
• Retrieves all journal requests and monograph requests from Library stacks; searches the electronic library catalog for all call numbers and item locations, checks out materials in the Online Public Access Catalog (OPAC).
• Receives and sends electronic documents via document transmission systems; checks files for readability and completeness; forwards electronic documents and bills, when applicable, to requesting libraries and patrons. Troubleshoots document delivery issues
• Maintains statistics and prepares periodic reports of service usage for internal and external use and service improvement, including reports of materials lent and document delivery service activity. Prepares other reports and statistics as needed.
• Assists in the creation of the Interlibrary Services policy and procedure manual. Assists supervisor in training employees in interlibrary procedures.
• Reviews and reconciles accounts, financial transactions, documentation and/or financial reports. Investigates and corrects discrepancies. Escalates issues as needed.

Education

• High school diploma or GED

Experience

Approximately 1 year of related work experience

Knowledge, Skills and Abilities

• Advanced administrative, organization and communication skills.

Licenses and Certifications

Working Conditions/Physical Demands

Standard office work

Weill Cornell Medicine is a comprehensive academic medical center that is committed to excellence in patient care, scientific discovery, and the education of future physicians and scientists in New York City and around the world. Our doctors and scientists - faculty from Weill Cornell Medical College, Weill Cornell Graduate School of Medical Sciences, and the Weill Cornell Physician Organization - are engaged in world-class clinical care and cutting-edge research that connect patients to the latest treatment innovations and prevention strategies. Located in the heart of the Upper East Side's scientific corridor, Weill Cornell Medicine's powerful network of collaborators extends to its parent university Cornell University; to Qatar, where an international campus offers a U.S. medical degree; and to programs in Tanzania, Haiti, Brazil, Austria and Turkey. Our medical practices serve communities throughout New York City, and our faculty provide comprehensive care at NewYork-Presbyterian Hospital/Weill Cornell Medical Center, NewYork-Presbyterian/Lower Manhattan Hospital, NewYork-Presbyterian Hospital/Brooklyn Methodist Hospital, NewYork-Presbyterian Hospital/Westchester Behavioral Health Center, and NewYork-Presbyterian/Queens. At Weill Cornell Medicine, we work together to treat each individual, not just their conditions or illnesses, as we strive to deliver the finest possible care for our patients - the center of everything we do. Weill Cornell Medicine is an Equal Employment Opportunity Employer. Weill Cornell Medicine provides equal employment opportunities to all qualified applicants without regard to protected status, including race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.

Weill Cornell Medical College is an equal opportunity, affirmative action educator and employer.