Library Assistant, Access Services

Title: Library Assistant, Access Services  

Location: Midtown  

Org Unit: Circulation Services 

Work Days: Monday-Friday 

Weekly Hours: 35.00 

Exemption Status: Non-Exempt

Salary Range: $22.83 - $26.04  

*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices 

Position Summary

Under general supervision, serves as a front-line representative providing high quality customer service and facilitating access to Library resources and Library staff expertise in order to meet the needs of patrons while promoting a culture and environment that is welcoming, stimulating and supportive

Job Responsibilities

• Provides direct support at service desks. Responds to patron reference, technology, and equipment inquiries in person, by email, chat, and by phone.
• Directs patrons on the availability and location of Library materials using the computerized Library system and other online resources. Guides patrons in the use of electronic databases.
• Assists patrons with using the Library's print and photocopy management system, maintains public area computers and printers, troubleshoots basic hardware and software issues, and escalates more complex problems as needed.
• Utilizes the Library's computerized systems to circulate and process materials and maintain a patron database. Processes renewals, holds, lost/overdue items, new books, reserves, and generates reports.
• Manages calendaring and reservation requests for computer labs and conference room. Liaises with departments to ensure their technology and room needs are met.
• Works closely with Information Technology Services (ITS) to provide and facilitate access to appropriate technology and hardware.
• Updates and maintains the Library's presence on our website, social networking services, display screens, and other mediums.
• Enforces Library policies concerning access and appropriate behavior and appropriate use of computers and other resources on the premises.
• Monitors electronic security and fire alarm systems and handles violations or false alarms. Coordinates evacuations as needed.
• Performs Interlibrary Services, processes interlibrary loan requests for borrowing and lending.
• Performs notary services by appointment for WCM and NYP community.
• Maintains a neat and orderly appearance of the Library. Responsibilities include, but are not limited to, re-shelving materials, collecting materials from study carrels and tables, straightening furniture and cleaning monitors and whiteboards.
• Open and/or closes the Library as needed or assigned.

Education

• High school diploma or GED

Experience

• Approximately 2-3 years of related work experience, related experience within a Library and knowledge of computer systems.

Knowledge, Skills and Abilities

• Ability to exercise standards of professionalism, including appearance, presentation and demeanor.
• Demonstrated ability to work independently and collaboratively with a diverse population of faculty, staff, students, colleagues, and affiliates.
• Demonstrated ability to learn new technology tools/skills.
• Demonstrated professional initiative and problem-solving skills.
• Excellent analytical, interpersonal, time management, and organizational skills.
• Excellent written and verbal communication skills, with a demonstrated ability to engage effectively in both in-person and virtual settings.

Licenses and Certifications

• Notary License preferred.

Working Conditions/Physical Demands

• Standard office work

Weill Cornell Medicine is a comprehensive academic medical center that is committed to excellence in patient care, scientific discovery, and the education of future physicians and scientists in New York City and around the world. Our doctors and scientists - faculty from Weill Cornell Medical College, Weill Cornell Graduate School of Medical Sciences, and the Weill Cornell Physician Organization - are engaged in world-class clinical care and cutting-edge research that connect patients to the latest treatment innovations and prevention strategies. Located in the heart of the Upper East Side's scientific corridor, Weill Cornell Medicine's powerful network of collaborators extends to its parent university Cornell University; to Qatar, where an international campus offers a U.S. medical degree; and to programs in Tanzania, Haiti, Brazil, Austria and Turkey. Our medical practices serve communities throughout New York City, and our faculty provide comprehensive care at NewYork-Presbyterian Hospital/Weill Cornell Medical Center, NewYork-Presbyterian/Lower Manhattan Hospital, NewYork-Presbyterian Hospital/Brooklyn Methodist Hospital, NewYork-Presbyterian Hospital/Westchester Behavioral Health Center, and NewYork-Presbyterian/Queens. At Weill Cornell Medicine, we work together to treat each individual, not just their conditions or illnesses, as we strive to deliver the finest possible care for our patients - the center of everything we do. Weill Cornell Medicine is an Equal Employment Opportunity Employer. Weill Cornell Medicine provides equal employment opportunities to all qualified applicants without regard to protected status, including race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.

Weill Cornell Medical College is an equal opportunity, affirmative action educator and employer.