COLLEGE ASSISTANT - TECHNOLOGY SUPPORT ASSOCIATE

Job Description

Join Our Team at the William and Anita Newman Library! 

At the heart of Baruch College’s vibrant community, the William and Anita Newman Library serves over 19,700 students from The Austin W. Marxe School of Public and International Affairs, The George and Mildred Weissman School of Arts and Sciences, and The Zicklin School of Business. As part of the 330,000-square-foot Library and Technology Center, which also features a cutting-edge student computing lab, the Subotnick Financial Services Center, and more, the library is a central hub for learning, collaboration, and innovation. 

Why Work With Us?  

We’re seeking motivated individuals who are passionate about delivering excellent customer service in a dynamic and welcoming academic environment. If you enjoy helping others, thrive in fast-paced settings, and want to contribute to a community of lifelong learners, we’d love to hear from you! 

We’re Looking for a Candidate Who: 

Is Helpful, Courteous, and Efficient: You’re excited about assisting students, faculty, visitors, alumni, and patrons with a friendly and supportive attitude. 

Pays Attention to Detail: Accuracy is your superpower—you ensure every task and interaction is handled with precision. 

Is Punctual and Reliable: You understand the importance of showing up on time and keeping the team running smoothly, especially during desk shifts. 

Follows Instructions and Takes Initiative: You value clear instructions but are also proactive in asking questions and suggesting improvements. 

Thrives in Both Independent and Team Settings: Whether you’re working alone or collaborating with others, you bring your best self to every situation. 

Is Highly Professional: You maintain a polished and respectful demeanor in every interaction, ensuring a positive experience for all patrons. 

Is Tech-Savvy: You’re comfortable with various forms of technology, including Windows, Mac, and multiple cameras, and can quickly learn and use other systems essential for library operations. 

Is Customer-Focused: You love working with people from diverse backgrounds and can collaborate effectively with internal and external groups. 

Leads with Empathy: You’re a forward-thinking leader who upholds rules with compassion and understanding, finding the balance between enforcement and support. 

Communicates Clearly: You have a knack for handling corrective conversations with a coaching mindset, using language that motivates and guides. 

Key Responsibilities: 

Monitor, Report, and Improve: Regularly communicate workflow issues and service trends to the technology manager, actively contributing to ongoing improvements. 

Resolve Patron Inquiries Professionally: Address patron concerns and inquiries regarding technology with respect and professionalism, in person or via email, using appropriate language and tone. 

Drive Innovation: Participate in brainstorming sessions to develop new processes, services, and procedures, contributing to a continuously improving library experience. 

Deliver Exceptional Front-Line Service: Provide excellent customer service at a busy technology desk, ensuring patrons receive helpful and efficient assistance. 

Perform Technical Tasks: Assist with technology desk operations, materials maintenance, microfilm delivery, and placing internal tickets to maintain our technology collection and update technology offerings consistently.  

Support Administrative Functions: Handle various administrative tasks such as organizing documents and information for pick up/electronic discard to support smooth library operations. 

Ensure Technology Item Maintenance: Maintain library technology equipment records by reviewing item data, inventory levels, reporting bugs, repairing equipment labels and minor pieces, and updating records using internal systems as well as Alma.  

Utilize Library Systems: Operate Alma and other library systems to assist with technology services, keeping item information updated and organized.  

Other Related Duties as Needed 

Preferred Qualifications: 

Experience handling technology items in a fast-paced environment. 

Strong communication skills. 

Ability to handle patron interactions with empathy and professionalism. 

Precise attention to detail.  

Forward thinking with the ability to anticipate user/equipment issues.  

Compensation: 

Part-time position with up to 20 hours per week. 

Mandatory evening shifts and rotating weekend shifts are required for this role. 

Maximum tenure: 1040 hours per year. 

In-person, 100% office-based position. 

Compensation: The hourly rate is $24.54 as of June 2025. This position will receive incremental pay increases, from $23.02 to $24.15 to $24.54, after a 3% increase in 2024 and a 3.5% increase in 2025 from DC 37. 

Ready to Join Our Team? If you’re passionate about leading with empathy, providing excellent service, and helping a diverse academic community, we’d love to hear from you! 

Send your resume and weekly availability to [email protected]. 

Learn more about our hours of operation here: Library Hours. 

Location151 East 25th Street New York, NY 10010

Compensation

$23.02/hour

Application URL or Email

Submit specified application materials to [email protected].