Library Info Specialist 3

Requisition ID: req32304

Working Title: Library Info Specialist 3

Position Grade: 11

Position Summary The primary focus of this position is to recruit, supervise, and train student employees to support Public Services operations in a library setting. This position performs specialized tasks requiring advanced skills in customer service, reference, circulation, and interlibrary loan. The student supervisor ensures smooth daily operations, establishes and maintains service standards, and participates in the development and evaluation of Public Services policies and procedures.

Duties include:

• Recruits, hires, supervises, and trains student employees.
• Develops, updates and maintains comprehensive training materials for student employees to ensure compliance with library policies and desk procedures.
• Schedules and monitors student employee work hours, ensuring adequate coverage for library service desk.
• Assists library patrons at the front desk with inquiries ranging from general to complex, demonstrating advanced knowledge of library resources.
• Plans and evaluates library services, with a focus on implementing and training student employees.
• Supports library circulation services, including resolving complex issues, assisting with interlibrary loans (ILL), and managing overdue item billing.
• Assists patrons with library technology, including computing, printing, and emerging technology resources.
• Monitors building security and facilities, including reporting incidents and/or issues and opening and closing the library.
• Serves on library committees and working groups.
• Maintains organizational resources (statistics, training and documentation guides, etc.).
• Creates and maintains library research guides, FAQs, and other information resources.
• Plans, conducts, and promotes library events, tours, and workshops.
• Performs miscellaneous job-related duties as assigned.

See the Position Description for additional information.Minimum Qualifications

Bachelor's degree; at least 3 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.Preferred Qualifications

Preferred Qualifications:

• Demonstrated experience supervising and training student employees in a library or similar environment.
• Proven ability to deliver exceptional customer service in a diverse library setting.
• Demonstrated strong communication skills, including the ability to effectively convey information, provide clear instructions, and build positive relationships with diverse individuals and groups.
• Experience with integrated library systems and databases.
• Knowledge of library principles, practices, and terminology.Campus: Health Sciences Center (HSC) - Albuquerque, NM

Department: HS Library (483A)

Employment Type: Staff

Staff Type: Regular - Full-Time

Status: Exempt

Pay: Monthly: $3,657.33 - $4,901.87

Benefits Eligible This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.

ERB Statement As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.

Background Check Required: Yes

For Best Consideration Date: 2/12/2025

Eligible for Remote Work Yes

Eligible for Remote Work Statement This position requires primarily in-person work. A hybrid schedule of working 1 day per week at home may be considered after completion of the initial probationary period.

Application Instructions

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.Applicants must provide:

• Resume

• Cover letter addressing why you are interested in this position, and how your skills/experience would make you successful in this role.

• Contact information for three Professional References.

Finalists for this position should be prepared to provide official educational transcripts if selected for hire. For further information, please contact David Lucero at (505) 272-0634, [email protected].

The University of New Mexico is an Equal Opportunity/Affirmative Action Employer and Educator.