Adult Services Manager

Description

Candidates must apply through our website at:  https://www.metrolibrary.org/about-us/jobs

Summary:  Summary:  Oversees the planning, coordination, and execution of the library’s outreach and engagement programs for adults (18+), including systemwide initiatives, services, and special events. Develops innovative strategies to enhance community connections, promote library resources, and engage diverse adult audiences in lifelong learning and cultural enrichment.

Hiring salary is $69,971.20 to $108,430.40 annually.  Exact compensation negotiable based on skills and experience.  This is a full-time position working 40 hours per week.  This position currently requires the candidate to work Monday to Friday from 8:00 am to 5:00 pm.  Some evenings and weekends may be needed on occasion.*

*Hours are subject to change based on the needs of the department.

ESSENTIAL JOB FUNCTIONS:

ESSENTIAL JOB FUNCTIONS:

• Plans, implements, evaluates, and provides leadership for systemwide library outreach and engagement programs, services, and large-scale initiatives for adults ages 18 and up, including senior citizens
• Serves as a subject matter expert and mentor to management and staff in planning and implementing adult programs, enhancing their skills and knowledge in program development.
• Cultivates and manages community relationships to plan and coordinate projects, promote library resources and services, and share information about partners with library staff.
• Leads and facilitates the committee responsible for systemwide adult program initiatives, effectively communicating information to staff, ensuring consistency in services and programs, and collaborating on goals and objectives to optimize programming across all libraries.
• Delivers comprehensive onboarding and guidance on outreach and engagement strategies to staff and management while participating in the hiring of Engagement staff in collaboration with Guest Services leadership and the Human Resources Department.
• Recommends cross-functional staff teams for adult programming, services, and departmental projects to management for approval, then forms and leads the approved teams to ensure alignment with organizational goals.
• Communicates the objectives and strategic approach of the Outreach and Engagement Services Department to both internal and external stakeholders to enhance engagement experiences.
• Monitors the quality and consistency of adult programs and services throughout the library, including identifying potential presenters and coordinating program evaluations, while measuring and assessing work processes to drive continuous improvement and achieve organizational goals.
• Collaborates with the Communications Department to publicize and promote adult programs and services.
• Carries out supervisory responsibility in accordance with policies, procedures, and applicable laws including scheduling, managing, and approving payroll time entries, approving leave requests for direct reports; planning, assigning, and directing work; communicating with staff; monitoring and appraising performance; addressing complaints and resolving problems; providing coaching and mentoring for direct reports; and training staff as necessary on basic job functions.
• Assists with the preparation of the division’s annual budget; monitors adherence to the department budget.
• Represents the library in the community and library profession as a knowledgeable resource and advocate for adults.
• Prepares summaries of data for the library’s annual report and special information projects, including reports on programming for adults on a systemwide level.
• Identifies potential grant funding or monetary sources; in cooperation with the Development and Volunteer Services Department, writes and administers grants to carry out programs and presentations.
• Works with the Learning & Development Department and Guest Services leadership to develop and provide ongoing professional development opportunities for staff throughout the system.
• Benchmarks the library’s adult programming and services against leading libraries nationwide, monitors new professional developments, and incorporates relevant trends into existing programs.
• Manages department volunteers as needed, ensuring effectual support and engagement.
• Assists in creating, editing, and curating content for the web, including gathering, entering, maintaining, and designing information, as required.
• Delivers presentations to staff and decision-making groups, as assigned or required.
• Attends meetings and relays information to staff, leads and participates in local and systemwide staff meetings, engages in committee/teamwork, and completes all required and assigned training on time.
• Drives library vehicles to and from various locations.
• Provides excellent service to internal and external guests, including answering questions and helping guests locate materials and services of interest.
• Executes short and long-term objectives within the context of the library’s strategic and tactical plans.
• Champions the library’s strategic goals and initiatives with the system’s mission and core values in mind.
• Works in a manner safe to the individual and other people; follows safety rules and safe working practices; uses safety equipment as required.
• Defends the principles of the Citizen's Bill of Library Rights, the Freedom to Read Statement, the privacy of library guests’ records, and the code of professional ethics.
• Performs special projects and other related duties as assigned.

Requirements

MINIMUM QUALIFICATIONS REQUIRED:

Education and Experience:

• Master's degree from an ALA-accredited college or university in Library and Information Science; and
• Three years of personnel management experience.

Licenses and Certifications:

• Valid State Driver's License
• Current Motor Vehicle Insurance
• Acceptable Driving Record

HIGHLY PREFERRED QUALIFICATIONS AND COMPETENCIES:

• High level of comfort with program evaluation and outcome-based planning and evaluation.
• Experience building sustainable community relationships.
• Experience leading by influence.