User Services Supervisor

Ball State University Libraries is seeking an enthusiastic and collaborative team member to join our Access Services team in the role of User Services Supervisor. This position will develop and lead a team of committed staff and student employees who provide excellent customer service at the busy Information Desk in our main library. Successful candidates will have experience in academic libraries, customer service, and a commitment to student success. If you enjoy providing assistance to diverse communities of learners and seeking answers and solutions to complex problems, we invite you to apply today!

Our Statement on Inclusiveness

At Ball State University, inclusiveness is one of the enduring values and informs all of our work. We define 'inclusiveness' as a commitment 'to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.' As such, this value incorporates a commitment to inclusive excellence and freedom of expression.

Salary Grade 11

Wages Begin At 18.45

FLSA: Non-Exempt

Hrs/Week: 40

Pre-Employment Screening Requires successful completion of a background check.

Position Function

Manage and coordinate Access Services and University Libraries' public operations; provide circulation and information services to library users, provide assistance in the use of print and electronic resources, provide library and/or other university related information, and interpret library policies and procedures.

Minimum Education

Bachelor's degree or equivalent level of experience in related area.

Minimum Experience

At least one year of public service experience; over one year of supervision experience.

Minimum Other

Working knowledge of Microsoft Office applications; strong oral and written communication skills.

Authorization to work in the US Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.

Preferred Education

Education beyond bachelor's degree in related area.

Preferred Experience

Over one year of library experience and knowledge of printing applications.

Position Title(s) Supervised

User Services Assistant, Circulation Assistants, and student assistants

EEO Statement

Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.

About Ball State University

Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 20,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 270+ undergraduate and graduate programs. Many of our master's, doctoral, certificate, and specialist degrees rank among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.

Learn more about Ball State's total compensation package by trying our Total Compensation Calculator https://www.bsu.edu/about/administrativeoffices/humanresources/jobs

Live Near Your Work - If you are considering living near the Ball State area, please visit the following link to learn more about relocation and living in east central Indiana https://www.bsu.edu/about/live-near-your-work

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IN Indiana

Department: University Libraries:170090

Department Information

Hours Monday - Friday, 9:00 a.m. - 6:00 p.m., Salary Grade 11

Department Email or Phone Number 765-285-5277

Posting Number: 202401562SF

Number of Vacancies: 1

Desired Start Date: 01/20/2025

Open Date: 11/25/2024

Close Date 12/10/2024

Open Until Filled: No

Information for Applications Requiring a Cover Letter

In support of your application for this position, please prepare and submit a cover letter that describes how your qualifications and experience align with the elements of the position description (or leadership profile). In your cover letter, please select one of our enduring values and describe how you have demonstrated a commitment to that value in your professional endeavors.

Duties & Responsibilities

• Ranking: 1 Serve library users at the Library Information Desk; includes providing circulation services, reference assistance, and assistance with basic functions of Microsoft Office and printing applications.
• Ranking: 2 Assign and review work, orient and train staff, and make recommendations in all areas related to supervision, including but not limited to interviewing and selection, compensation, discipline, performance appraisal, and training and career development of personnel.
• Ranking: 3 Assign and review work, orient and train student employee(s), and make recommendations as to interviewing and selection, performance appraisal, and discipline; includes create work schedules and monitor student wage budgets.
• Ranking: 4 Investigate and process fine and replacement cost appeals and coordinate cancellation of fines and replacement costs for all circulation sites; provide library and/or university related information and interpret library policies and procedures, including the fine and cost policy .
• Ranking: 5 Provide administrative support to the Access Services unit; includes compiling reports; ordering supplies; maintaining inventories; assisting in establishing goals, objectives, policies, and programs; maintaining reference books shelving.
• Ranking: 6 Collaborate on special projects.
• Ranking: 7 Serve as a resource person for other public-facing units in customer service and basic reference; support a consistent customer service experience for users.
• Ranking: 8 Perform other related duties as assigned.
• Ranking: 9 Maintain regular and predictable attendance as required by this position.

Ball State University is an equal opportunity, affirmative action employer and is strongly and actively committed to diversity within its community.