User Access Associate

The University of Alabama at Birmingham (UAB) is seeking a USER ACCESS ASSOCIATE to support the role and function of the HUB Service Desks at either Sterne or Lister Hill Libraries. To assist in efficiently and effectively providing services to all library users, in person and virtually during library operating hours. User Access Associates will aid in management of the library's public spaces and library collection.

Responsibilities:

1. Assists patrons with ready-reference and directional questions and inquiries about the libraries and services.

2. Create and manage patron records; monitor records for library materials to allow for circulation; process guest accounts for community members using the library.

3. Provide clear and effective customer service to all library users.

4. Comfortability with leading shifts and directing Student Assistants.

5. Collect and compile statistics requested by the library.

6. Identify and report building and loanable material issues.

7. Performs other duties as assigned.

8. Actively engage in staff professional development opportunities.

9. Ensure library public spaces are clean and organized at all times.

(Hourly Rate: 15.00 - $15.38)

Qualifications

Bachelor's degree required. Work experience may substitute for education requirement. Exhibit proficiency in Microsoft office products (Excel, Word, PowerPoint, Access, Visio, Outlook). Adept with technology, both common and specialized.

Preferred additional qualifications:

A minimum of 2 years' experience in a Customer Service field and a knowledge of library services, operation, and of library collections.

This position will be hired for Sterne Library. The shift is Sunday - Thursday: 3p-11p

UAB is an Equal Employment/Equal Educational Opportunity Institution dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, sex (including pregnancy), genetic information, age, disability, religion, sexual orientation, gender identity, gender expression, and veteran's status. As required by Title IX, UAB prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to UAB's Assistant Vice President and Senior Title IX Coordinator. The Title IX notice of nondiscrimination is located at uab.edu/titleix.

Primary Location: University

Job Category: Clerical & Administrative

Organization: 230000000 UAB Libraries

Employee Status: Regular

Shift: Night/3rd Shift

Work Arrangement (final schedule to be determined by the department/hiring manager): Onsite