Senior Librarian Access Services

Description

Burbank Public Library is looking for a Senior Librarian to join our team! This person will manage our Access Services Section, which includes circulation, library accounts, and general customer service across three locations. As part of the User Experience Division, this person sets standards for customer service, standardizes policies and procedures across locations, and manages changes that impact access to library materials and services. At the core of this work is a strong dedication to justice, equity, diversity, and inclusion, ensuring that our Access Services practices create a welcoming environment to all library users. All qualified applicants are encouraged to apply should other positions become available during this recruitment process. This position is 40 hours per week, has a regular schedule serving all locations and one remote day.  At Burbank Public Library, you have opportunities for professional growth and support. We invite you to bring your unique skills to our diverse team! 

Regular Duties: 

• Direct supervision of at least four employees
• Assists library patrons at the circulation and reference desks
• Participates in Management Team Meetings
• Drafts and advocates for circulation related policies and procedures
• Trains and develops employees
• Looks for ways to make the library more welcoming and easy to use as part of the User Experience Division

Requirements

Knowledge of – library policies, procedures, and rules; organizational structure of the Library Department and other City departments; principles and practices of supervision and leadership; current trends and practices in public library services for youth and adults; specialized reference and bibliographic sources for youth and adults; principles and methods of collection development; online research; library automation systems; record keeping; governmental budgeting; proper English usage, spelling, grammar, and punctuation in order to effectively perform the essential functions of this classification (this is not a language restriction as defined in California Government Code Section 12951).

Skill in utilizing Microsoft Office, including, but not limited to Word, PowerPoint, and Excel; interacting and communicating considerately with a diverse population; social media.

Ability to identify community library needs and to provide library service to fulfill those needs; train, direct, and evaluate the work of others; communicate effectively, both orally and in writing; tactfully and effectively handle emotional and volatile customer relation situations; enforce library rules and call emergency services as required; address and mediate patron complaints and issues; oversee and create informational and educational programs, projects, and presentations; develop and implement Library policy, performance objectives, and work program goals; show initiative in problem solving; work independently under direction; work a flexible schedule including weekends and after hours; maintain a safe work environment; manipulate library materials from shelves at floor level to a height of eight (8) feet; travel to other locations for meetings and training sessions; establish and maintain effective working relationships.

Education/Training: Two years' experience in professional library work and a Master's Degree in Library or Information Science from an American Library Association (ALA) accredited programs.

License & Certificates: A valid California Class "C" driver's license or equivalent at time of appointment. 

Desirable Qualifications: Bilingual or multilingual.