Senior Content Management Specialist

This position will acquire, receive, and process library electronic resources in a variety of languages and formats; support the work of the electronic resources librarian by managing the full life cycle of electronic resources such as databases, e-books, streaming video/media, serials, and the platforms used to access those resources; and work with library staff and vendors to ensure accurate placement, set up, payment, and receipt of electronic resource orders.

Responsibilities

• Maintain accurate and up-to-date acquisitions and licensing information in the Libraries’ Integrated Library System (ILS), Alma, and other subscription management platforms.
• Perform advanced work acquiring and monitoring the full lifecycle of, establishing access to, and troubleshooting electronic resources and digital collections (e.g. investigating non-supply and initiating claims, investigating if a license is necessary, ordering from multiple vendor platforms, and testing access) to ensure accurate and timely order fulfilment, referring as necessary to appropriate supervisors.
• Maintain awareness of emerging technologies, standards, and technical issues relating to the procurement and maintenance of electronic resources.
• Perform advanced work with the acquisition of all package and non-package streaming media resources, eBook management, package reconciliation, and troubleshooting electronic resources access issues.
• Undertake project-based work as required to accommodate wider policy and procedural changes.
• Other related functions as assigned.

Required Qualifications

• High school diploma (or GED) and four years of library work experience with increasing levels of responsibility.
• Experience processing purchase transactions in a public or private organizational setting.
• Demonstrated ability to exercise initiative, manage workflows, and problem solve.
• Excellent attention to detail and high degree of accuracy in performing tasks.
• Enthusiasm for delivering high quality service.
• Strong interpersonal and communication skills.
• Experience with or knowledge of e-resources or database management.
• Demonstrated ability to work both independently and as a member of a team in ways that contribute and support a welcoming and collaborative work environment.
• Demonstrated ability to adapt to changing environments and priorities.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Bachelor’s degree.
• Experience working in an academic library in an Acquisitions, Serials, or Technical Services environment.
• Experience working with an integrated library system/library service platform.
• Knowledge of purchasing best practices in an academic environment.
• Experience examining and analyzing purchase requests for accuracy.
• Experience working directly with product or service providers in establishing business relationships and addressing issues related to the purchase, receipt, or access of electronic resources.
• Ability to contribute to a thoughtful, expressive environment, with a group of team leaders working together to create a constructive, open-minded, and innovative learning community.

We want to emphasize that the preferred qualifications are not required and that we are committed to helping our future colleagues develop these preferred skills.

Salary Range

$46,000 + depending on qualifications

Working Conditions

• May work around standard office and library conditions.
• Repetitive use of a keyboard at a workstation.
• Use of manual dexterity.
• Lifting objects, bending, kneeling, walking, standing.

Work Shift: Monday – Friday, typically between 7 am and 6 pm as arranged with manager. Flexible work arrangements available after initial onboarding period.

How to Apply:

For more information and to apply, click here: https://utaustin.wd1.myworkdayjobs.com/UTstaff/job/UT-MAIN-CAMPUS/Senior-Content-Management-Specialist–UT-Libraries_R_00035622

Required Materials (PDF preferred)

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

During your application, you will be asked the following questions:

• Please tell us about a time you had to solve an issue when you didn’t have all the information you needed up front.
• Please tell us about a time where you worked on a project where attention to detail was critical.
• Please tell us how you approach establishing and maintaining productive working relationships.
• Please tell us about a time you changed a process, plan, or project (big or small) because you realized that it was disproportionately or unfairly impacting a specific community.