Regional Director

Description

Candidates must apply through our website at:  https://www.metrolibrary.org/about-us/jobs

Summary:  Plans, coordinates, and directs the general operations of assigned libraries and departments within Guest Services; supervises, coaches, and mentors managers; coordinates with the Chief Guest Officer to evaluate guest services, staffing, and policies and procedures.

The hiring salary for this position is $92,601.60 annually.  This is a full-time position working 40 hours per week.  The candidate should be available to work all hours the library is open, including some weekends and evenings.  This position currently requires the candidate to work Monday to Friday from 8:00 am to 5:00 pm with some flexibility to telework up to 16 hours per week.*

*Hours are subject to change based on the needs of the department.

ESSENTIAL JOB FUNCTIONS:

• Provides excellent service to internal and external guests.
• Plans and directs the general operations of a region of libraries to ensure efficient and effective guest service; plans; interprets policies and procedures; ensures resolution of daily operational problems.
• Plans, coordinates, and directs the general operations of one or more guest services departments and ensures resolution of daily operational problems, as assigned.
• Executes short and long-term objectives within the context of the Library’s strategic and tactical plans.
• Champions the library’s strategic goals and initiatives with the system’s mission and core values in mind.
• Carries out supervisory responsibility in accordance with policies, procedures, and applicable laws, including interviewing, hiring and training, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
• Responds to and resolves problems including obtaining specific details from appropriate parties, gathering comprehensive information, developing a plan of action, seeking input from other management, and ensuring appropriate solutions.
• Uses effective techniques, good judgment, and established organizational values, policies, and procedures to resolve guest issues.
• Advises and instructs managers in personnel problem areas; makes recommendations for resolution of personnel problems; makes recommendations for promotions, demotions, transfers, and terminations in consultation with the Human Resources Department.
• Participates in developing and recommending policies and procedures for the efficient operation of assigned departments and libraries.
• Serves as a resource to the libraries and departments within Guest Services to resolve issues related to policies and procedures.
• Serves on and actively participates on the Advisory Council, Guest Services Leadership Team, and other committees as needed and relays information to staff.
• Plans and conducts meetings including regional, departmental, guest services managers, and committees.
• Participates in succession planning, recruiting, interviewing, and selecting personnel in collaboration with the Human Resources Department.
• Participates in preparing annual budgets for libraries and guest services departments; reviews and makes recommendations for budget requests; monitors adherence to budget.
• Responds to guest complaints; troubleshoots and resolves problems for and between other libraries and departments.
• Performs the duties of library manager at locations within assigned region when a library is without a manager in place for an extended period, as needed.
• Promotes libraries within assigned region by continuing communications with community agencies, clubs, organizations, and groups; speaks to such groups about Library programs and activities.
• Serve as the system’s representative to community coalition groups, civic organizations, community library advisory boards, and library associations, as directed.
• Consults and advises on library moves, expansion and remodel projects including guiding the drawing of floor plans, coordinating temporary closing of libraries, automation, and maintenance transitions.
• Oversees testing of new procedures or equipment to determine effectiveness and provides feedback and recommendations before system-wide implementation.
• Assists in writing and reviewing grant proposals, as directed, and may administer or supervise the administration of grants.
• Completes all required and assigned training on time.
• Maintains professional awareness of current events, related developments, and trends through reading professional literature and participating in professional associations and continuing education.
• Works in a manner safe to the individual and other people; follows safety rules and safe working practices; uses safety equipment as required.
• Defends the principles of the Citizen's Bill of Library Rights, the Freedom to Read Statement, the privacy of library guests' records, and the code of professional ethics.
• Performs other related duties as assigned.

Requirements

MINIMUM QUALIFICATIONS REQUIRED:

Education and Experience:

• Master’s degree in library studies/information science from an ALA-accredited college or university; and
• Five years of professional library experience, at least two years of which shall have been working as a professional librarian, and at least three years of which shall have been supervising library staff.

HIGHLY PREFERRED QUALIFICATIONS AND COMPETENCIES:

• Public library management experience