Manager of Circulation and User Services

Engineering a world of possibilities

The Arthur Lakes Library at Colorado School of Mines is hiring for a Manager of Circulation and User Services. This position has a deep understanding of best practices and emerging trends in circulation, resource sharing services and library customer relations and how they fit into the broader organizational mission. The person in this position develops standards and best practices, strategies, and workflows for the User Services section in accordance with library policies, professional standards, and university and state requirements.

This work includes an expert knowledge of relevant library systems applied to section functions. The position manages the section as a critical front-line support area, collaborating with other library units to deliver seamless user services and foster community relations and awareness of library programs with the campus and other communities. This position supervises, trains and evaluates library technicians; and hires, trains, supervises, and evaluates student employees. The position demonstrates commitment to the Library's values of positive user experience, discovery, connection, equity, and stewardship.  

**Responsibilities: **

A. User Services Section Management

• Section Management
• Coordinates Training for Student and Professional Employees
• Manages User Services Fiscal Resources

B. Supervision of student and professional employees

C. Circulation section daily operations

D. Professional Development and Service

• Interacts and collaborates with the library community on a university, state, and national level. Actively participates in library governance and within the university through campus committees and organizations. Represents the Library to its users throughout the Colorado School of Mines and external communities. Engages in progressive professional development (webinars, classes, and conferences, etc.) as appropriate, and participates in professional organizations.

Team lead—Acts as the team lead for the student employees on duty in rotation with the classified library technicians; assigns workflows and special projects to assist other sections; serves as a resource on circulation services for the student employees and provides point-of-need training. As team lead, directs student employee efforts according to continuously shifting demands in: Patron traffic patterns as well as unanticipated changes in traffic. Collection maintenance—Shelving, reshelving shelf space planning, shelf reading, and other collection maintenance needs. General building orderliness—Operation, condition, cleanliness, item pick-up, and placement of designated equipment and furnishings; troubleshooting and reporting problems to relevant personnel.

User services—Delivers circulation services in an exemplary customer service environment, works with users to identify needs, and troubleshoots service problems; acts as a model of customer service to student employees. Includes:

General circulation functions (check-in/check-out, returns, patron accounts, course reserves including e-reserves, room reservations and setup, signage, etc.).

Knowledge of library software platforms—Maintains an up-to-date working knowledge of workflows for section-related library software platforms (Alma, Springshare, Leganto, ILL software, etc.); and performs troubleshooting in coordination with Systems Discovery Librarian as needed.

Knowledge of the library—Updates and expands knowledge of library operations and resources by exploration, training, and communication with other sections; maintains an informed understanding of library users’ behaviors and developments that impact user/library interactions. Identifies and recommends resources and changes to improve the user experience.

Minimum Qualifications:

• Bachelors degree from an accredited program.

• At least three years library circulation experience.

• Advanced knowledge of and/or experience with library circulation software systems.

• At least one year experience with hiring, scheduling, training, payroll, workflows, processes, and policies.

• Demonstrated customer service experience.

Preferred Qualifications:

• Advanced knowledge of and/or experience with Alma circulation software systems.

• Experience working in an academic setting with faculty, staff, students, and members of the public.

• Knowledge of current and emerging issues, trends, and best practices in the changing landscape of libraries, circulation, and customer service.

• Experience supervising student employees.

• Demonstrated commitment to lifelong learning. Ability to approach issues in a flexible and creative way, embrace ambiguity, adapt to change, and work successfully in a fast-paced, dynamic environment.

• Commitment to working with diverse populations and values of inclusivity and accessibility.

• Demonstrated experience in project planning, workflow development, and writing documentation.

Annual Rate and Benefits

$60,000 - $65,000

In addition to the amazing benefits mentioned below, Mines continues to show its dedication to its employees by offering an 11% employee contribution through our Mines Defined Contribution Plan and an incredible 12% employer contribution with immediate 100% vesting for this full-time position!

All Mines employees also have access to discount programs through the State of Colorado and free tickets for Mines Athletics home games, as well as access to the on-campus Recreation Center (fitness classes and training, swimming pool and more), equipment rentals through the Outdoor Rec Center, the Colorado State Employee Assistance Program (CSEAP), and backup child and elder care. Coming soon is an on-campus daycare center. For more information about benefits at Mines, go to mines.edu/human-resources/benefits. 

How to Apply

Interested applicants should apply online as soon as possible. For full consideration, applications should be received by October 21, 2024.  For the complete job announcement and to apply, click here or visit jobs.mines.edu.

Applications must include: 1) a cover letter addressing the position attributes above and 2) current resume

Contact Dorie Gelber, Human Resources, at [email protected] with any questions about this opportunity. 

A Background check will be required upon offer.

It is the intent of Mines to comply with the applicable requirements of the Americans with Disabilities Act and the Americans with Disabilities Act Amendments Act of 2008, and their implementation rules and regulations, in support of equal opportunities for qualified applicants with disabilities to promote diversity and inclusion at Mines. To meet this goal, Mines will make reasonable accommodations during the employment selection process and within our working environment_._

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on our site as a result of your disability. You can request a reasonable accommodation by contacting our Human Resources team at [email protected] or 303.273.3250 for assistance. 

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