Library Technical Support Specialist

SUMMARY OF DUTIES: Primarily assigned to the Bristol Public Library and Manross Branch Library, but may assist with technical support for other City departments as needed. Investigates and resolves software, hardware, and network problems of computer users. Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies; assists library users and staff on public computer equipment and software, public access catalog, the Internet and various databases. Schedules public use of the computers in the Computer Lab; provides training and classes to the library users in various computer software applications and related topics; handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to Network Manager or other technology staff; trains library staff in the use of new equipment and software as needed. Performs basic troubleshooting for public users and staff; logs and tracks calls using problem management database, and maintains history records and related problem documentation; maintains record of daily use; ensures library and city policies and procedures for the use of computer equipment are followed. Assists with maintenance of the Library’s website. Develops forms for recording use, analyzes use patterns and recommends changes needed; installs personal computers, software, and peripheral equipment.

QUALIFICATIONS: High school diploma (or GED). Associates degree preferred. Requires at least 2 years of relevant experience; education in lieu of experience may be substituted. Experience with public library operations and software is preferred. Expert knowledge of database software, internet software, spreadsheet software, word processing software; and of all Windows Operating systems. A+ Certification preferred. State of CT driver’s license required.

HOURS/WORK SCHEDULE: Full time positon, 37½ hours weekly. Works Monday through Thursday and alternate Fridays and Saturdays from September through June. Works Monday through Friday during the months of July and August. Must be able to work a varied work schedule to accommodate departmental needs.

PHYSICAL DEMANDS & WORK ENVIRONMENT: Employee is regularly required to sit and talk or hear, occasionally required to stand; stoop, kneel, crouch, or crawl; climb or balance and reach with hands and arms, must occasionally lift and/or move up to 50 pounds. Regularly works in indoor or office environment. Occasionally exposed to risk of electrical shock.

WAGES: $36.02/hr. (increases to $39.45/hr. @ 6 months; and to $40.16/hr. @ 1 year) BENEFITS include Defined Benefit Pension Plan, generous time off & insurance package.

SUBMIT ONLINE APPLICATION w/RESUME: www.bristolct.gov Closing: Friday, November 8, 2024. EQUAL OPPORTUNITY EMPLOYER