Library Associate I

Georgia College & State University (GCSU) is the state's designated public liberal arts university, where students learn the essential skills to compete in a fast-paced and technology-driven global society. The university prepares students for successful careers, leadership in communities, problem solving and life-long learning through personalized attention in a residential setting with opportunities for a variety of transformational experiences through its award-winning, high-impact practices. One of only three selective universities within the University System of Georgia and a top 10 ranked public university in the Southeast, GCSU offers undergraduate degrees in more than 40 majors, 34 graduate programs, doctorates in education and nursing, professional certificates and continuing education programs.

As a member of the prestigious Council of Public Liberal Arts Colleges (COPLAC), GCSU is committed to fostering a liberal arts environment that values academic preeminence, interdisciplinary inquiry and an inclusive learning community. GCSU enjoys a strong reputation for academic excellence and nationally ranked programs according to US News & World Report, The Princeton Review and Colleges of Distinction - among other ranking sources.

Georgia College & State University takes great pride in combining the educational experience of a private liberal arts college with the affordability of a public university. Faculty and staff are dedicated to student engagement and experiential learning through high-impact practices such as internships, service- and community-based learning, diversity, study abroad opportunities, mentored undergraduate research and a capstone project that fosters intellectual curiosity, reasoned inquiry and critical thinking.

The university's beautiful and historic campus is located downtown in Milledgeville, Georgia, a charming, diverse college town of approximately 19,000 residents in Central Georgia, and only 90 miles southeast of Atlanta. Milledgeville is also the home of noted American author and alumna, Flannery O'Connor, '45, and the college community enjoys many exciting literary arts programs at O'Connor's former home, Andalusia, now owned by the university. Milledgeville is located on the banks of beautiful Lake Sinclair and Lake Oconee, allowing faculty, staff and students to take full advantage of the environmental and recreational benefits of being part of a lake community. For cultural, educational and leisure opportunities beyond Milledgeville - Macon and Atlanta are located within easy driving distances.

Georgia College & State University is committed to protecting academic freedom in addition to supporting the freedom of expression as outlined in the University System of Georgia's Freedom of Expression and Academic Freedom policy and its Ethics Code of Conduct. For more information, visit us online at gcsu.edu.

Job Summary

The Library Associate I is a public service position in a team based collaborative academic environment and is primarily responsible for customer service and facilities and security management of the library during evening hours. This position participates in the orientation, training, supervision, scheduling, mentoring, and evaluation of undergraduate student assistants and graduate students.

The work hours for the position are Monday-Thursday from 12:30 p.m. - 9:30 p.m. and 10:00 a.m. - 6:00 p.m. during Fall and Spring semesters. During the summer, work hours will align with the library's operating hours.

Responsibilities

Customer Service - 50 This position serves as the lead staff person at the main service desk during weekday evenings during the fall and spring semesters and at other times, as needed; participates in the reference question triage by receiving referrals as appropriate and answering questions from patrons in person, via phone, email, text and chat; supports student workers, as needed.

Supervision - 20 Participates in the orientation, training, supervision, scheduling, mentoring, and evaluation of undergraduate student assistants and graduate students; receives applications, interviews and participates in the hiring of student staff as needed and budget permits; analyzes student staff budget and makes recommendations for yearly budget allocations;

Security - 10 During weekday evenings and at other times as assigned, serves as the main point of contact for the security and monitoring of the library building, its operations and equipment.

Other Duties as assigned - 10 Other duties as assigned

Teamwork - 10 Develops and participates in library promotional activities; works on library projects and serves on committees as assigned

Required Qualifications

Educational Requirements Associate's Degree

Required Experience One year of customer service experience.

Preferred Qualifications

Additional Preferred Qualifications Demonstrated excellent oral and written communication skills.

Preferred Educational Qualifications Bachelor's Degree

Preferred Experience Experience providing end-user assistance in using web-based applications and technology; experience supervising, training, and mentoring students.

Required Documents to Attach

• List of References
• Resume
• Cover LetterKnowledge, Skills, & Abilities

ABILITIES Collecting data and performing basic data analysis,

KNOWLEDGE Knowledge of basic internet searching, and library research.

SKILLS Problem solving and interpersonal communication; Use of Microsoft Office, especially Word, Excel, and Outlook.

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

Georgia College & State University (GCSU) is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. No person shall, on the grounds of race, color, sex (including pregnancy, sexual orientation, and gender identity), religion, national origin, age, disability, veteran status, or genetic information, be excluded from employment or participation in, be denied the benefits of, or otherwise be subjected to discrimination, under any program or activity conducted by GCSU.

Georgia College & State University is a national award-winning institution in areas of student success and achievement. It strives to achieve excellence in the composition of its community, educational programs, university policies, research and scholarship, campus life, employment practices, extracurricular activities, and community outreach. It is a priority of the university to be a welcoming and inclusive environment so that its campus culture will enhance the ability of its community members to succeed in their endeavors, to be respected as individuals, and to feel a sense of belonging.

Other Information

This is not a supervisory position. This position has financial responsibilities. This position will not be required to drive. This role is considered a position of trust. This position does not require a purchasing card (P-Card). This position will not travel This position does not require security clearance.

Background Check

• Criminal Background CheckTo apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=36000&JobOpeningId=279567&PostingSeq=1