Access Services & Scholar Support Manager

Description

Responsibilities

This position is a central component of FSU Libraries’ department of Access Services & Delivery, overseeing frontline services at Paul Dirac Science Library and The College of Engineering Library, while working alongside their peer managers and the Head of Access Services & Delivery in a highly collaborative and engaging managerial culture to innovate new library services, establish and achieve departmental goals, and steward our shared work culture. 

• Manage the daily operation of Scholar Support Desks at Paul Dirac Science Library the FAMU/FSU College of Engineering Library and the suite of services they offer.
• Hire, supervise, and provide professional development for full time and part time staff.
• Advise Head of Access Services & Delivery on existing circulation services at Dirac and Engineering.
• Develop and implement qualitative assessment tools and strategies to advise the Head of Access Services & other library leadership on user experience of frontline services administered by ASD’s multiple Scholar Support Desks.
• Lead Fine Management Services for FSU Libraries and oversee staff as they respond to scholar inquiries concerning incurred fines and fees associated with late, lost, or damaged materials.
• Collaborate with ASD Management Team on updating, maintaining, and standardizing policies and procedures for frontline services, stewarding the Dirac and Engineering physical collections, and ensuring continuity of service across all Scholar Support Desks at FSU Libraries.
• Collaborate with the ASD Management Team on implementing new and improving existing frontline services to increase access to library materials, resources, and spaces for all members of FSU Libraries’ served communities. 

Qualifications
Bachelor's degree and four years of experience related to library services; or a high school diploma or equivalent and eight years of experience. (Note: a combination of post high school education and experience equal to eight years.)

Preferred Qualifications

• Previous experience working in an administrative role in a public or academic library.
• Masters of Library Science or comparable degree from an ALA accredited institution.
• Experience managing staff and services in a library setting.
• Experience with the integrated library management system, Alma.
• Knowledge of software platforms associated with library work including the LibApps Suite, Request Tracker, ILLIAD, and OneSearch.
• Experience working in an administrative environment.
• Experience with FSU’s OMNI system, including Human Resources modules.'
• Experience with designing and implementing user focused library services.
• Experience with designing and implementing qualitative assessment tools and associated platforms such as Qualtrix.
• Hiring/recruiting experience; knowledge of hiring policies and procedures.

Other Information

Access Services & Delivery at FSU Libraries is tasked with developing and maintaining innovative library services which provide dependable, predictable, and equitable access to library resources for scholars and operate through practical and efficient workflows for staff.

More highlights about Access Services & Delivery:

• Oversees the Scholar Support Desks, Tech Desk, circulating technology collection, Study Room booking service, at Robert Manning Strozier Library, Paul Dirac Science Library, & the FAMU/FSU College of Engineering Library.
• Stewards the General Collection, Course Reserve Collection, and the Circulating Technology Collection for FSU Libraries.
• Operates the innovative Library Express Delivery Service, which allows scholars to order library materials online and have them delivered to the location of their choosing, including branch libraries, departmental offices, Student Housing, Curbside Pick Up, or our new LEDS Lockers units at Strozier and Dirac. 

Helpful

Who is an ideal candidate for this position?

• A detailed oriented individual who enjoys leading with empathy, solving problems through collaboration, and helping others.
• Someone excited to work on improving life in the library for scholars and staff alike.
• An organized critical thinker adept at project management and team building to help achieve departmental and institutional goals.
• Someone committed to service excellence for scholars while ensuring a productive, ethical, and supportive work environment for staff.

Contact Info
Jeff Hipsher, Head of Access Services & Delivery - [email protected]

University Information
One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research, encourages creativity, and embraces diversity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!

Learn more about our university and campuses.

Anticipated Salary Range
Mid to high $40,000’s, commensurate with education and experience.

FSU Total Rewards
FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

How To Apply
If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Considerations
This is an A&P position.

This position requires successful completion of a criminal history background check.

This position is being re-advertised. Previous applicants need not reapply.

Equal Employment Opportunity
An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer. 

FSU's Equal Opportunity Statement can be accessed at: https://hr.fsu.edu/sites/g/files/upcbnu2186/files/PDF/Publications/diversity/EEO_Statement.pdf.