Digital & Maker Services Assistant Manager

Wilmette Public Library has an exciting opportunity for a collaborative, innovative, and compassionate full-time Digital & Maker Services Assistant Manager to help support and assist in the daily operations of the department. Reporting to the Digital & Maker Services Manager, this tech enthusiast will oversee the library’s online resources and digital collections while also providing exceptional customer service to patrons at our Technology and our Maker Studio. This digitally literate and forward-thinking individual will also provide relevant programs and services to support community interests.

Wilmette Public Library is a Library Journal “5 Star Library” committed to supporting a welcoming environment, connected community, and sustainable future.

Core Essential Functions:

• Provides accurate and friendly customer service to patrons using library technology while ensuring a positive library experience for all.

• Assumes the duties and responsibilities of the department manager in their absence, ensuring consistent, uninterrupted department operations.

• Oversees the selection and maintenance of the library’s online resources and digital collections. Seeks out and evaluates new resources, collects and analyzes usage data of current databases and digital content, ensures access for patrons, and works to promote the collections.

• Orders ebooks and digital audiobooks on a consistent basis, ensuring the collection meets the needs and interests of the community. Appropriately spends budgeted funds and submits invoices regularly.

• Assists patrons using library computers, printers, scanners, copiers, and other technology equipment. Troubleshoots common technology issues.

• May instruct, guide, advise, and assist patrons of all ages and abilities with creative projects in the Studio, maker technology, and digital media software.

• Develops and facilitates public programs on the topics of technology, digital literacy, emerging technologies, and online resources.

• Coordinates and conducts 1:1 instruction sessions for patrons on relevant technology topics.

• Create instructional and promotional content for the library website as assigned.

• Contributes to the development of the Library of Things collection and working group, including processing and procedures, as well as maintenance and relevant documentation.

• May assist with the creation and maintenance of weekly department schedules, including finding coverage when needed. 

• Collaborates with the Digital & Maker Services Manager to seek out, recommend, and implement improvements and innovations in the area of digital services and emerging technologies.

Skills:

• Ability to demonstrate and deliver exceptional customer service for patrons and staff.

• Ability to demonstrate a working knowledge of technology instruction, coordination, and curriculum development.

• Ability to demonstrate broad practical experience with library software platforms including Integrated Library System (Polaris preferred) and subscription databases.

• Ability to demonstrate advanced knowledge and facility with digital platforms including OverDrive/Digital Library of Illinois, Hoopla, and Kanopy.

• Ability to effectively and efficiently facilitate programming events and workshops.

• Ability to demonstrate superb communication skills both verbal and written.

• Ability to use good judgment following procedures in support of library policies.

• Ability to empathize and relate to patron needs, exploring beyond the initial question to determine the actual information desired.

• Commitment to and demonstrated success discussing, integrating, and promoting diversity, equity, inclusion, and accessibility.

Qualifications:

• Masters of Library Science from an ALA-accredited library school required.

• 2 or more years of library or related experience.

• Demonstrated knowledge of existing and emerging technologies including Microsoft Office, computers, mobile devices, social media, maker technology, and online resources.

• Exceptional customer service skills required.

• Schedule includes daytime, evening, and weekend hours.

Salary & Benefits:

• Hiring salary range, dependent on qualifications:
  • $59,444 - $66,874
• Eligibility for medical, dental and vision, plus Healthcare Reimbursement plan.
• Generous paid time off package that includes: 20 vacation days, 5 personal days, 5 bank days (floating holidays), and 12 sick days per calendar year.
• Participation in IMRF (Illinois Municipal Retirement Fund)
• Eligible to participate in 457 plan.
• Tuition Reimbursement and Paid Parental Leave benefits

How to Apply

Apply:

For full consideration, by Friday, February 28, 2025, please submit an application, resume, and cover letter to:

[email protected] Attn: Michael Boone, HR Manager

To view the full job description and to download an application, please visit our website at: https://www.wilmettelibrary.info/about/about-us/employment.  Wilmette Public Library is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status or veteran status.

Application Contact

Michael Boone

[email protected]

Apply To

Wilmette Public Library 1242 Wilmette Ave Wilmette, IL 60091