Information Desk Monitor

Company Description:

At Roger Williams University, students are prepared to be thinkers and doers ready to solve challenging problems with innovative solutions. RWU offers 50 majors and robust offerings of graduate and professional programs across eight schools of study including Rhode Island's only law school, with campuses on the coast of Bristol and in the heart of Providence, R.I. With small classrooms and a focus on undergraduate and graduate research and community engagement, a Roger Williams education blends the strength of liberal arts and professional studies, providing all students with the depth and breadth of interdisciplinary thinking and well-rounded knowledge necessary to succeed in our interconnected, global world. RWU is committed to strengthening society through engaged scholarship so that students graduate with the ability to think critically and apply the practical skills that today's employers demand.

Roger Williams University seeks to recruit and support a broadly diverse community of faculty and staff. We value diversity, equity and inclusion and respect for all races, genders, identities, and abilities. RWU is committed to creating a thriving community that encourages lifelong learning, professional development, and academic innovation.

To learn more about Roger Williams University's commitment and support of diversity and inclusion, please visit https://www.rwu.edu/who-we-are/diversity-equity-inclusion.

Job Description:

Reporting to the Access Services and Resource Sharing Supervisor, and in cooperation with the Library Operations Manager and the Access Services Assistant, the Information Desk Monitor is responsible for the in-person and online patron information and referral services at the Library Information Desk, as well as providing exceptional customer service in support of student learning and engagement.

This is a part-time position of approximately 15 hours per week. The position covers weekend and evening hours.

Patron Services

Provide excellent customer service, both in-person and online, by responding to the information needs of students, faculty, and staff, as well as members of the local community.

Assist users with the circulation of library materials, including materials circulated within RWU and materials circulated between HELIN Consortium member libraries.

Assist and instruct patrons in the use of library technology, including searching the library's integrated system and databases, and utilizing basic software available on the library's public computers.

Provide assistance with scanning, printing, photocopying, formatting documents, and troubleshooting related problems.

Respond to patron questions related to library policies and regulations.

Refer patrons to librarians and other Learning Commons partners, as needed.

Student Work Direction

Collaborate with the User Services Specialist and Access Services Assistant in providing work assignments for student assistants.

Refer issues of concern to the User Services Specialist.

Operations

Open and close the library in collaboration with the Office of Public Safety.

Assist with the security and safety of library patrons.

Additional Functions

Assist the Access Services Assistant with interlibrary loan processing.

Assist with the operation of the library's printers, scanners, and copiers.

Respect and maintain confidentiality and privacy within the library in adherence to the ALA Code of Ethics.

Requirements:

Associates degree in a related field.

A minimum of one year customer service experience.

Excellent interpersonal, verbal, and written communication skills.

Preferred Qualifications

Bachelor's degree in a related field.

One to three years academic library experience.

At the University's discretion, the education and experience prerequisites may be excepted where the candidate can demonstrate, to the satisfaction of the University, an equivalent combination of education and experience specifically preparing the candidate for success in the position.

Additional Information:

Roger Williams University is an affirmative action/equal opportunity employer and committed to a diverse workforce. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other basis protected by applicable state and federal law. For information on our Non-discrimination policy, visit here.

RWU prohibits all forms of discrimination on the basis of sex in its education programs and activities and is required by Title IX of the Education Amendments of 1972 (Title IX) and its implementing regulations not to discriminate in such a manner. Complaints of Title IX sexual harassment should be reported to the Title IX Coordinator at the contact information listed below. Details regarding the formal complaint process can be found here: Title IX Sexual Harassment Policy and Procedures. All complaints of sexual harassment will be taken seriously and responded to promptly. TITLE IX COORDINATOR: Dr. Jen Stanley, 1 Old Ferry Road, Bristol, RI 02809 / Phone Number: (401) 254-3123 /Email Address: [email protected]

Application Instructions:

Please attach a resume, cover letter, and list of three (3) professional references. In your cover letter/letter of interest, in addition to listing how your qualifications meet the requirements of the position, please include information about how you would be able to contribute to RWU's diversity, inclusivity, and equity goals.

Roger Williams University is an Equal Opportunity Employer committed to inclusive excellence and encourages applications from underrepresented populations.