Head of Branch Experience

As Head of the McAuliffe Branch, you will promote and provide outstanding customer service to Framingham's vibrant, multicultural population. In this role, you will exemplify innovation, flexibility, collegiality, and a passion for all aspects of library service, advancing Framingham’s mission as a premier resource for free inquiry, creative enrichment, and lifelong learning.                                                                                                                                                                           

Responsibilities Inlcude:

• Oversee all branch operations, including circulation, reference, and children’s services. Supervise branch staff, ensuring a warm, welcoming environment for all library users.
• Actively participate as a member of the Library Leadership Team, contributing to strategic planning and supporting best practices across library operations. -Manage training, evaluation, and scheduling of branch staff, fostering a team-based, customerfocused experience. Encourage professional development and continuing education for staff. -Work with other departments to maintain adaptive scheduling, promote teamwork, and implement emerging technologies in service delivery. -Act as the primary contact for patron concerns, respond flexibly to ensure accessibility for all users, and provide assistance with library materials and digital resources.
• Oversee the branch’s collection, monitor budget allocations, and maintain a well-curated selection of library materials. -Represent McAuliffe Branch services in city and community engagements. Collaborate with the Head of Community and Outreach Experience to develop adult programming and outreach initiatives. -Ensure a safe environment for staff and patrons, monitor building safety, and respond appropriately to emergencies. -Manage interlibrary transfers, collect statistics, prepare monthly reports, and participate in library committees and professional development to stay informed of library innovations and trends

Qualifications

-Education, Training, and Experience:   Master’s Degree in Library Science from an ALA-accredited institution.   Minimum of 3 years of library and supervisory experience, or equivalent education and experience. -Knowledge of:   Integrated Library Systems (ILS), such as Innovative Sierra.   Library procedures and best practices in supervision, database searching, and interlibrary loan. -Ability to:   Lead with humor, tact, flexibility, and initiative.   Adapt, collaborate, and be motivated to drive branch goals forward.   Proficiency in Spanish or Portuguese is desirable. -Skills:   Organizational, communication, and customer service.   Public speaking.   Time management.   Leadership and supervisory skills.   Familiarity with Microsoft Office, Google Suite, and emerging library technologies.

Full/Part Time

Full Time

Education

MLS/Masters

Salary Range$70,405.40 - $96,104.84  / year

Closing Date

Open until filled

How to Apply

Link to Full Description