Director of Public Services

Director of Public Services Department: Library Services Pay Grade: 121 ($81,379.89 to $105,793.85) FLSA Status: Exempt

JOB SUMMARY Under the direction of the Deputy Library Director, the Director of Public Services works collaboratively to coordinate and continuously improve library experiences for Live Oak Public Library customers. The Director of Public Services serves as a member of the Leadership Team. The Director of Public Services will be responsible for all sixteen (16) Live Oak Public Libraries’ branch locations.

ESSENTIAL JOB FUNCTIONS Services ● Oversees and ensures delivery of quality library services to customers. ● Regularly evaluates library services, policies, and procedures to ensure seamless library experiences for customers. ● Sets, implements, and oversees customer service standards and expectations. ● Implements organizational program/service goals and initiatives for the Library. ● Directly communicates individual and group library needs to support services departments. ● Sets specific, measurable, achievable, results-oriented, and time bound service and program goals unique to each assigned library, within a framework of organizational goals and objectives. ● Plans, organizes, directs, evaluates, and continuously improves the individual effectiveness of services and programs for all locations of Live Oak Public Libraries. ● Responds to and resolves customer comments, concerns, and complaints. ● Works collaboratively with managers and regional staff to deliver targeted library programming with measurable outcomes. ● Collaborates with locations to ensure the safety and security of all customers and staff. ● Collaborates with locations on scheduling of staff.

Supervision ● Leads, coaches, supervises and establishes overall work objectives for library managers; develops, coaches, counsels, reviews and evaluates work performance, completes performance evaluations, and administers employee disciplinary actions (in coordination with Human Resources). Participates in interviewing and selecting staff. ● Ensures Community Library Managers meet agreed performance targets in all areas, including customer service quality, collection development, and overall operations. ● Oversees the use and allocation of personnel and other resources. ● Directs the professional development, evaluation and use of staff and other resources to ensure that customers receive high-quality and responsive customer service. ● Monitors employee morale and takes appropriate action to resolve conflicts in a timely fashion; resolves issues related to supervision, evaluation, and discipline of personnel, in collaboration with Human Resources.

Communication ● Ensures effective communication and collaboration between library staff and other library departments, as well as with customers and community agencies and groups. ● Regularly meets with library managers to ensure open lines of communication, provide updates on library services, and review operational updates and changes. ● Communicates and coordinates policies, procedures, and operational information to staff.

Management and Reporting ● Serves as primary contact with other Library departments. ● Coordinates with the Directors of Information Technology, Facilities, and Human Resources, to oversee day-to-day services and operations. ● Solves service and operations problems. ● Owns customer complaints until issue resolution is reached. ● Coordinates, initiates, and approves paperwork and documentation to assure proper fiscal and regulatory control. Monitors financial expenditures, including making adjustments as needed to remain within budgetary guidelines. ● Makes recommendations to the Deputy Library Director and Director of Finance in annual budget preparation relating to services and operations, capital improvement planning, long range and strategic planning. ● Prepares a variety of reports and statistics as needed or requested.

Other ● Regularly attends meetings of the Regional Board of Trustees, the county board meetings and community meetings as requested by the Deputy Library Director. ● Balances administrative and leadership responsibilities with time in the field working with managers and other staff to ensure exceptional library experiences. ● Performs other related duties as assigned.

QUALIFICATIONS Education and Experience: Requires a Master’s Degree in Library Sciences from an American Library Association (ALA) accredited program; and, five (5) years of experience managing community library services, staff, and projects.

Additional Requirements: ● Experience with staff development including setting clear objectives, providing challenging and stretching tasks and assignments, developing measures to monitor progress, and the use of effective feedback. ● Experience working in a library or educational environment is preferred. ● Must be able to work nights and weekends, stand for extensive periods of time during the workday, and perform duties at remote locations. ● An employee in this class must be physically able to operate a variety of job-related machines and/or office equipment and be able to move or carry job related objects and materials. Licenses or Certifications: ● Grade 5(b) Librarian’s Professional Graduate Certificate as defined by the Georgia State Board for the Certification of Librarians. ● Out-of-state applicants must be able to obtain the aforementioned Certificate within 6 months of hire date. ● Valid driver’s license and insurability required. Must have reliable transportation to travel to the 16 LOPL branches as needed.

Special Requirements: None

Knowledge, Skills and Abilities: ● Advanced knowledge of computer usage, including ILS, internet and electronic databases. ● Knowledge in budget preparation and management. ● Strong organizational and interpersonal skills with proven ability to lead. ● Demonstrated strong management and leadership skills. ● Empowers others and creates a climate in which people want to do their best. Invites input from each person and shares ownership and visibility. ● Must possess interpersonal skills to work effectively with multi-level staff, customers, and community group members from all socioeconomic, educational, literacy, and cultural backgrounds. ● Adept at process management; knows how to organize people and activities. Can simplify complex processes; see opportunities for synergy, integration, and maximizing resources. ● Uses data and problem-solving methods, as well as honest analysis, to solve difficult problems. Can see hidden problems and looks beyond the obvious to get to the core issue. Investigates a variety of sources for answers. ● Ability to keep all relevant parties informed of all major issues and to recommend changes as appropriate. ● Ability to express self effectively and concisely both orally and in writing. ● Ability to maintain confidentiality. ● Ability to make presentations to the Board, community organizations and professional organizations as opportunities arise.

PHYSICAL DEMANDS Work is typically performed with the employee sitting at a desk, standing for extending periods, or bending/stooping. The employee must be able to lift and carry up to 50 pounds routinely, climb stairs, stand for extended periods of time, extended walking within and outside branch locations, reach, bend, and stoop. Full range of hand and finger motion is required for data entry purposes. The ability to distinguish color is required for network wiring purposes. Additionally, the following physical abilities are required: ● Balancing: Maintaining body equilibrium to prevent falling while walking, standing or crouching on narrow, slippery, or erratically moving surfaces. The amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium. ● Climbing: Ascending or descending stairs and ramps, and the like, using feet and legs and/or hands and arms. Body agility is emphasized. ● Crouching: Bending the body downward and forward by bending leg and spine. ● Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. ● Grasping: Applying pressure to an object with the fingers and palm. ● Handling: Picking, holding, or otherwise working, primarily with the whole hand. Must have the ability to place records, files, and boxes weighing no more than 25 pounds on shelves about head level. ● Manual Dexterity: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling. ● Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination in sound. ● Hearing 2: Ability to receive detailed information through oral communication, and to make the discrimination in sound. Must have the ability to hear well enough to carry on a normal conversation with clients both in person and on the telephone. ● Kneeling: Bending legs at knee to come to a rest on knee or knees. ● Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Occurs to a considerable degree and requires substantial use of upper extremities and back muscles. ● Mental Acuity: Ability to make rational decisions through sound logic and deductive processes. ● Pulling: Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion. ● Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. ● Reaching: Extending hand(s) and arm(s) in any direction. ● Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers. ● Speaking: Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely. ● Standing: Particularly for sustained periods of time. ● Stooping: Bending body downward and forward by bending spine at the waist. Occurs to a considerable degree and requires full motion of the lower extremities and back muscles. ● Visual Acuity 1: Have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading. Must have the ability to see well enough to interpret data on a computer monitor. ● Visual Acuity 3: Visual Acuity to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures. ● Visual Acuity 4: Have visual acuity to operate motor vehicles and/or heavy equipment. ● Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.

WORK ENVIRONMENT Typical office/library environment. Some fluctuations in building temperature related to HVAC problems can cause uncomfortable periods of heat or cold. Some periods of elevated noise levels. Some stress related to the type of work being performed may be encountered e.g., pressure related to periods of high-volume activity and multiple demands. The work week is a 40-hour work week. After Hours and holiday availability, while rare, is required.

It is the policy of the Library to provide equal employment opportunities to all people in all aspects of employer/employee relations without discrimination.