CyberNavigator

Under the general supervision of Chicago Public Library Foundation, CyberNavigators assist the public at Chicago Public Library locations with their most urgent computer and technology needs such as setting up email accounts, understanding good passwords and filling out online forms. CyberNavigators help patrons navigate the digital world to complete helpful tasks and teach concepts as they assist, thereby building patron digital skills and confidence online. This contract position requires a high level of customer service, communication, positivity, and patience as well as the ability to interact with the general public in a professional manner.

MINIMUM REQUIREMENTS

• Familiarity with basic functions of software, email, and internet
• Experience with filling out online forms
• Knowledge of secure internet practices
• Maintenance of social-distancing rules and other precautions per CPL guidance

TASKS AND DUTIES

• Based on librarian’s referral or other intake, helps patrons access, fill out and/or complete, online forms for financial, government and social services resources
• Assists patrons with resume formatting and submitting job applications
• Based on librarian’s referral, assists patrons with accessing, filling out and submitting forms for online assistance such as healthcare, social services, and government resources
• Assists older adults with online activities, including social media, personal devices, and email
• Explains functionality of online systems and actions to help patrons build their digital literacy
• Shares information and resources with patrons to encourage them to pursue developing their online skillset
• Shares helpful tips and best practices so patrons understand that digital tools can make life simple, convenient and fun
• Shares information about connectivity and device assistance
• Assists with patron feedback and program assessment surveys
• Updates tutoring materials as needed
• Operates a variety of equipment including desktop and laptop computers
• Cleans equipment between appointments
• Contributes to keeping program records and statistics
• Refers patrons to reference librarians for assistance in finding resources and external organizations
• Understands and adheres to CPL’s patron privacy guidelines

DESIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Job experience and/or coursework in computer technology, software applications and troubleshooting, multimedia, Internet research, teaching, or training
• Solid interpersonal and communication skills for providing customer service and interacting with staff across the organization
• Willingness to take direction; ability to work both independently and as part of a team in a fast-paced and service-oriented environment.
• Demonstrated ability to manage time and tasks independently and appropriately
• Ability to work successfully with adults and older adults
• Experience as tutor or instructor
• Bilingual individuals are encouraged to apply (Spanish, Polish, Arabic, Tagalog, or Chinese)
• Current college student or graduate
• Commit to a consistent weekly schedule
• Commit to attend paid training

Salary: $20 per hour

Hours: 8 month CONTRACTUAL position, part time 20 hours/week

Schedule: TBD

To apply please email resume to:

Morgan Berroth (she/her)

Note:

All hired candidates will need to submit to fingerprinting and a background check. COVID vaccination is required for all contractors with the City of Chicago and proof of vaccination must be provided through the City’s vaccination portal. The start of the position will be dependent on fingerprint and background check clearance and vaccination status reporting.