Circulation Supervisor

The Circulation Supervisor assists patrons at the Circulation Desk and via telephone or email by performing procedures related to the circulation of materials and public services.

Minimum Skills and Qualifications

• Two or more years of supervisory experience
• Two or more years of professional library experience
• Experience with integrated library systems (preferably SWAN), reference, and public services
• Excellent communication skills, strong attention to detail, computer proficiency, a commitment to providing superior service, and the ability to handle multiple tasks in a busy environment
• Excellent teamwork, project management, and conflict-resolution skills

Duties and Responsibilities:

• Serving as the primary Circulation point person in the absence of the Library Manager.

• Working strategically with the Library Manager to assess, propose, and implement improvements in Circulation workflows and procedures supporting public services.

• Work with the Library Manager to address staff performance issues.

• Supervising the activities of Circulation staff during evening and weekend hours.

• Generate monthly circulation reports for review.

• Training Circulation Clerks. 

• Conduct annual performance reviews for assigned staff members.

• Stay updated on overall library functions, ongoing projects, and goals.

• Performing all Circulation Desk duties, including but not limited to checking out and renewing Library materials, placing holds, collecting fines and fees, and responding to patron requests.

• Help staff quickly address patron questions and concerns while effectively managing any conflicts that arise.

• Order, stock, and keep an inventory of office supplies organized.

• Order periodicals and track prices and expiration dates diligently.

• Adhering to all library policies and procedures. 

• Represent the library positively at all times

• Maintaining a strong commitment to diversity, equity, and inclusion in the workplace and public services.

Benefits: 

• 10 paid holidays
• 18 PTO hours off after completing your first 90 days of employment. On July 1, 2025, 36 PTO hours will be available in the new fiscal year's bank.
• Participation in the Illinois Municipal Retirement Fund (IMRF)

Physical/Environmental Requirements Sitting:  60-70% Standing/Walking:  30-40% Lifting: Occasional to frequent lifting up to 30 lbs.