Circulation Specialist

The Waltham Public Library wants to be the best public library in the world and that’s what sets us apart when we’re adding to our team. Waltham is a diverse city with a mixed socio-economic group of about 65,000 residents. We have a growing population of families with young children, 12% of our population are teens and 40% of our residents speak a language other than English at home.  We’re seeking a friendly, adaptive, enthusiastic, service-oriented individual to help serve an urban community within a busy library setting. We're looking for someone who is self-motivated, cares about accuracy, and can handle stressful situations with grace and good humor. Customer service experience is highly valued.

Duties may include:  Answering telephones, checking materials in and out, registering patrons, account maintenance, processing daily deliveries and other general circulation desk duties as assigned. 

19 hours per week

Weekly schedule to include a minimum of one evening/week, plus a minimum one Saturday and one Sunday per month, year-round.

Qualifications

Associates Degree or 2 years of post-high school education, 6 months of computer experience, 1 year experience working with the public, or any equivalent combination. Strong interest in working with the general public, ability to perform under pressure, ability to work with library staff and a diverse general public in a tactful and courteous manner, good problem solving and computer skills. Superior customer service abilities.  The employee must occasionally lift and/or move up to 30 pounds. Must pass a pre-employment physical with drug and alcohol screening, a Criminal Offenders Record Information (CORI) and a background check. Full description available at Human Resources Department. Selected candidate will be required to submit three written and signed letters of reference within one week of accepting a conditional offer.  Letters may not be dated any older than two years.  Emails are acceptable providing they come directly from the author’s email.

Preferred qualifications: Fluency in Spanish, Chinese, Haitian Creole or Portuguese; familiarity with III Sierra software; MS Office and Google workspace.

Full/Part Time

Part Time

Education

NA

Salary$30.94  / hour

Salary Notes

pro-rated paid time off; no health or retirement benefits

Closing Date

11/4/2024

How to Apply

Qualified candidates should submit, preferably in one complete pdf file:

·               Completed City of Waltham employment application. Please refer to Req#2025-33.

         ( https://www.city.waltham.ma.us/human-resources-department )

·               Resume

·               Letter of interest to:

Mary Gullotti

Human Resources Department, 119 School Street, Waltham, MA 02451

[email protected]/  781-314-3356

Equal Employment Opportunity / Affirmative Action Employer