Circulation Assistant

POSITION SUMMARY

The Circulation Assistant provides consistent, accurate, and timely handling of Library materials for circulation. Contributes to the general order and care of facilities and Library materials.

RESPONSIBILITIES

• Performs circulation and shelving activities for the library, including check-in and review of materials, files hold, maintains the Hold shelves, clears return bins, processes, and sorts new materials, prepares materials for transit, unloads and shelves book carts, updates item record status, records statistics, completes reports, assists with shifting projects and shelf reads. • Performs opening and closing tasks following departmental procedures. • Prepares book drops for daily, weekend and extended closures. • Performs paging list fulfillment, including generates hold lists, pulls materials, reviews and processes holds, and reconciles problem items. Reviews materials, routes damaged and mislabeled items to appropriate departments ensuring the quality of our collection; addresses non-NPL returned items. • Supports curbside service and used materials/donations. • Assists with lost and found materials following guidelines. • Monitors, collects and returns materials to appropriate public areas ensuring an orderly environment. • Keeps up to date with departmental and Library communications. • Responds on occasion to customer requests, referring to appropriate Library staff; assists with monitoring conduct within the library, alerts PIC (Person-in Charge) if necessary. • Troubleshoots and completes appropriate paperwork for workroom and material issues. • Collaborates on programs/projects with staff, occasionally at other locations. • Completes Library training and attends professional development opportunities. • Performs other related duties and special projects as assigned.

KNOWLEDGE/SKILLS/ABILITIES

• Demonstrates strong written and verbal communication in responding to customers and staff. • Strong interpersonal skills working effectively with individuals of diverse cultures, communication styles, abilities, and backgrounds. • Uses problem solving skills in determining priorities, finds timely solutions to departmental or system wide issues.  • Service oriented with the ability to establish, support, and maintain effective relationships with staff/customers. • Strong organizational and time management skills; completes assignments and projects in a timely manner. • Uses computer software and common office equipment to complete tasks; keeps current in relevant technology. • Maintains confidentiality and professionalism in situations. • Responsive to change and demonstrates adaptability. • Maintains a positive approach in tasking and in adverse situations. • Demonstrates a broader understanding of the job and suggests improvement in Library services and workflow. 

EDUCATION/EXPERIENCE/QUALIFICATIONS

• High school diploma or equivalent. • Minimum two years of customer service experience. • Bilingual proficiency a plus.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• Communicate with staff and customers in person and over the phone. • May require either being in a stationary position or moving about for prolonged periods. • Moves equipment or library materials weighing up to 50 lbs. • Must have reliable means of transportation to attend meetings, conferences, and perform work in other locations.

BENEFITS

The benefits for this position include:

• Annual Vacation Accrual: 2 weeks per year

• Holidays: 7 days per year

• Annual Sick Accrual: 12 days per year

• Illinois Municipal Retirement Fund (Pension Plan)

• 12 weeks paid parental leave

• Training and developmental opportunities

WORK SCHEDULE:

Monday                            5:00 PM - 9:00 PM

Tuesday                            1:00 PM - 5:00 PM

Wednesday                       1:00 PM - 5:00 PM

Thursday                           Off

Friday                               1:00 PM - 5:00 PM

2 Saturdays/mo.               1:00 PM - 5:00 PM

2 Sundays/mo.                  1:00 PM - 5:00 PM

To learn more about us, go to https://www.naperville-lib.org/jobs and Diversity, Equity & Inclusion | Naperville Public Library, IL (naperville-lib.org)