Associate Dean for Public Services

Description

The IU Indianapolis University Library seeks an experienced public services librarian to join the administrative team as the Associate Dean for Public Services.  IU Indianapolis University Library is a core communing space for students’ independent learning and research, group study and for campus staff, faculty and Indianapolis community meetings and events. Within this space, a multitude of library services supporting these community members’ success are provided by full-time and student employees. The Associate Dean for Public Service is responsible for ensuring a consistent, positive, in-building and frontline service user experience. Using consensus building, assessment, data, inquiry of user and campus needs, and considering national library service best practices and the library budget, the Associate Dean for Public Services strategically develops and maintains, in collaboration with other library and campus units, frontline services and space provision. Embracing the library’s role as one of the largest employers of students on campus and buttressing IU Indianapolis’s student retention and career-preparedness priorities, the Associate Dean supports the development of the library’s Student Employment Program.    

This is a tenure-track position, with an anticipated start date of April 1, 2025. University Library is especially interested in promoting an environment of diversity and excellence throughout the institution and welcomes candidates committed to fostering diverse and inclusive environments. 

Indiana University Indianapolis is an urban research and health sciences campus with 15 degree-granting schools and more than 375 degree and certificate programs. Located in downtown Indianapolis, a multicultural and affordable mid-sized city, the campus serves more than 25,000 students.

As the state’s premier urban research institution, IUI is committed to being a welcoming campus community that reflects and enacts the values of equity and inclusion that inform academic excellence. 

Responsibilities: 

• Encourage a collegial environment, one in which all members feel valued, that they have a stake in the endeavor, that they are part of a team, and that they have ownership in the Library’s goals.
• In partnership with fellow library leaders, develop and collaboratively implement a library-wide public service philosophy.
• Serve as the library administrator responsible for supporting and representing the following units/programs and supporting the library strategic priorities progress connected to those units/programs.
  • Access Services Team (encompassing main Service & Information Desk, Course Reserves, Book Stacks management, and Building Security). 
  • Student Employment Program
  • Client Support Team (full-time staff on this team reports to centralized University Information and Technology Services)
  • Virtual Reality Lab 
• Mentor and support individuals you supervise in achieving their performance goals. Supervised individuals include:
  • Director of Student Employment as Engaged Learning
  • Director of Access Services   
  • Virtual Reality Lab Coordinator  
• With the Herbert Simon Family Dean, co-lead the library’s participation in envisioning the IU Indianapolis Student Success District. 
• Develop, interpret, and implement library, campus, and university guidelines, policies, and procedures as they apply to public services, library space, and student employment. 
• Lead the Library’s Building Experience, Access, and Technology (BEAT) group.
• Collect and support analysis of metrics related to public services and space utilization and develop data-informed recommendations for service enhancement. 
• Help maximize use and application of existing library, campus, and university technologies, and investigate new technologies to support public service provision.   
• Ensure the collecting, use, and sharing of appropriate metrics to inform decision making in units supervised and connected to library public service provision generally.
• Responsible for ensuring the Library has an up-to-date emergency management plan and that necessary individuals including but not limited to public services employees, library employees, and building residents are regularly trained offered training on emergency procedures.
• As a member of the senior leadership team contribute to strategic, fiscal, and overall management of the library. 

Required Qualifications 

• An ALA-accredited master’s degree in library or information scienceor an equivalent degree in a related field
• Evidence of creativity and innovation in library service delivery
• 3-5 years’ experience with direct supervision, training, and mentoring of staff
• 3-5-years’ experience leading a public services/customer service unit
• Excellent communication, collaboration, and project management skills
• Ability to work both independently and collaboratively with a team environment 

 Preferred Qualifications 

• Proven success in change management within libraries. 
• Experience with user experience evaluation/assessment.
• Experience leading technology-focused teams.
• Experience with data-informed decision-making. 
• Experience managing public buildings or space. 
• Experience serving in a librarian role at the Associate, Full, or equivalent rank.  

About the Indiana University Indianapolis and University Library 

IU Indianapolis, an urban-serving institution with a mission and a vision focused on both diversity and community engagement, has been the recipient of the prestigious Higher Education Excellence in Diversity (HEED) award from Insight into Diversity (the nation’s oldest higher education diversity publication) for twelve consecutive years. The campus has been recognized in recent years by Forbes Magazine as the #3 best employer for women in the state among universities, and the #4 best employer for diversity in Indiana. University Library is a Power of Libraries award winner and home to numerous award-winning professionals.   

University Library is looking for archivists who will support our commitment to engage with the wider educational community through performance, professional development and service that are inclusive of the rich diversity of our campus and our city. We seek candidates who will not only enhance our representational diversity but whose research, teaching, and community engagement efforts contribute to diverse, equitable, and inclusive learning and working environments for our students, staff, and faculty.  

Compensation and Application 

The minimum salary for this position is $90,000, comprised of a set annual compensation rate based on librarian rank, as well as an administrative component commensurate with the management responsibilities of the role, and including additional funding for professional development and travel. Benefits include 22 vacation days, 10 paid holidays, health/dental insurance options, and retirement contributions of 10% to a Fidelity Investments retirement plan.  A start-up package includes $10,000 for moving and ongoing professional development expenses. 

 Deadline for applications is January 31, 2025. The position is available no sooner than April 1, 2025. Please forward a CV, contact information for four references (include name, title, telephone number, and e-mail address) and a letter of application discussing your ability to advance the library’s Strategic Priorities, and the individual strengths you will bring to the position. Interested candidates should review the application requirements and submit their application at https://indiana.peopleadmin.com/postings/27574. 

Questions regarding the position or application process can be directed to University Library Assistant Dean for Administration and Organizational Development, Kindra Orr, at [email protected].