Adult Programming and Reference Services Manager

Description

The City of Charlottesville is seeking candidates to be considered for the position of Adult Programming and Reference Services Manager for Jefferson Madison Regional Library who are highly motivated and who strive for success by demonstrating Charlottesville's Core Values of Leadership, Trust, Creativity, Respect, and Excellence.   

The preferred hiring amount is between $25.51 - $29.74 an hour ($53,060.80 -  $61,859.20 annually). This is a full-time, exempt position which provides excellent benefits including 13 paid holidays plus 1 floating holiday, paid vacation and sick leave, health insurance options with employer contribution, employer-paid life insurance, City's retirement options, gym membership reimbursement, and continuing education/training opportunities. 

This position performs professional and managerial duties planning, developing, managing, and participating in the daily operation of the Adult Programming and Reference Services Department at the Jefferson-Madison Regional Library’s (JMRL) Central Library. Completes work with substantial discretion and within broad parameters.  Reports to the Assistant Library Director.

For more information about the Library and this position please go to: https://www.jmrl.org    

Essential Responsibilities and Duties
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential functions. The essential functions of the job are not limited to those listed in the job description.  JMRL retains the discretion to add to or change the duties of the position at any time.

• Oversees work of the department in delivering adult programs and reference services.
• Supervises, coaches, trains, motivates, and evaluates the performance of staff and volunteers; interviews, selects, assigns, schedules and monitors work activities, and administers disciplinary action to subordinate employees in accordance with established personnel policy and procedures. Establishes professional standards for work quality, quantity, performance, and accountability.
• Plans, develops, and implements regional library programs and services to meet the needs of the community and the mission of JMRL.
• Coordinates with other regional managers to develop and implement a cohesive approach to programming and reference services.
• Participates in the library's reconsideration process, coordinating JMRL's responses as needed.
• Support staffing at a public service desk to provide reference and information assistance.
• Provides and supervises public computer instruction for library patrons.
• Researches, selects, and collaborates on purchasing collection development materials, including reference materials, database resources, and periodicals.
• Works with outside vendors and internal staff to ensure successful and accurate resource delivery.
• As a member of the regional library's management team this position provides region-wide leadership for library reference policies, procedures, goals, training, and customer service and leads and participates in various committees.

Requirements

EDUCATION, SKILLS, AND EXPERIENCE

Education and Experience: Candidates may qualify by demonstrating the required knowledge and skills outlined for the job through experience(s) other than formal education.

• Eligibility for professional certification in the Commonwealth of Virginia within the first 2 years of employment AND 3 years of experience in library adult reference services, including supervisory experience.
  OR
• An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above.

Preferred: Extensive knowledge of electronic and print reference information services.

KNOWLEDGE, SKILLS, ABILITIES AND OTHER CHARACTERISTICS:

Job Knowledge:

• Thorough knowledge of the principles, practices and techniques of modern public library operations; reader's advisory; library system computer applications; and be well-versed in the digital environment.

Communication Skills:

• Advanced:  Ability to develop effective working relationships with library staff, management, and the public.  Makes recommendations regarding policy development and implementation.  Contact may require the consideration of different points of view to reach understanding and gain cooperation and acceptance of ideas and may involve support of controversial positions or the negotiation of sensitive issues or important presentations.  Evaluates customer satisfaction, develops cooperative associations, and utilizes resources to continuously improve customer satisfaction.

Supervisory Responsibilities:

• Supervises and monitors performance for a regular group of employees or department. Provides input on hiring, discipline, work objectives/goals, performance evaluation and work assignments.

Other Characteristics:

• Strong public service orientation.
• Working closely with others as part of a team.
• Performing multiple tasks simultaneously.