Access Services Coordinator

Access Services supports the Harvard Library mission by delivering a high standard of service; cultivating a welcoming environment that is supportive of academic research and inquiry; stewarding the university collection; and connecting the academic community to the vast array of library resources. We support the teaching and scholarly mission of the University through collaborative partnerships with the community of students, scholars and professionals at Harvard and beyond.

Reporting to the Access Services Manager for Circulation and Reading Room Services at Widener Library, the Access Services Coordinator carries out various tasks at the Widener and Lamont Libraries to provide access to Harvard Library and its collections. Under the general guidance of the Access Services Manager, the Access Services Coordinator performs a variety of advanced library duties requiring substantial knowledge of library systems and procedures to provide access to collections and process library materials. Working cooperatively with colleagues in Access Services and other Harvard Library units, this position supports a broad range of public services for library users and actively engages in cross-unit collaboration. This is a highly visible position responsible for exercising significant independent judgment, operating within a busy environment, actively assisting users, and monitoring multiple library functions.Position Description

Circulation: Provide outstanding library services to a highly diverse group of library users. Communicate and apply library policies; locate and retrieve requested items and assist patrons in finding library materials. Process incoming deliveries from offsite storage, resource sharing and other libraries; open and close Access Services work areas. Supervise, train, and assign tasks to student workers.

Information Services: Answer informational and directional questions about Widener and other Harvard Libraries; use the HOLLIS catalog and Alma to locate library materials and answer user questions; appropriately refer patrons with questions that require significant subject expertise.

Carrels: Assist with the Widener carrel workflows: Answer patron questions, mediate carrel requests and assist with the processing carrel clearing requests.

Support Special Reading Rooms: Provide support to patrons using the public computers and microfilm readers in Widener 180; provide backup support for the Widener Reading Room by assisting patrons to access non-circulating materials; assist with coverage in coordination with the Access Services Coordinator for the Widener Reading Room.

Resource Sharing: Support resource sharing activities by overseeing the student assistant scanning workflows. Process Resource Sharing items for patrons use; locate Borrower Direct and Resource sharing materials for patrons and assist in troubleshooting workflow or equipment problems.

Library Equipment: Maintain, troubleshoot, and coordinate service maintenance for public photocopiers and scanners, public computer workstations, public printers, and microform readers; assist patrons in using print accounts.

Access and Borrowing: Provide patron support for the Access and Borrowing Office in Widener Library. Respond to patron inquiries, verify and provide appropriate privileges to visiting researchers and Harvard affiliates. Assist patrons with library fines and process claims returns requests. Provide basic billing and privileges support for patrons at the Circulation Desk when the Access and Borrowing Office is closed; create and issue visitor passes and provide patrons with basic information and assistance.

Physical Facility: Monitor building; maintain awareness of physical condition, use of space, etc.; identify and resolve/report problems as appropriate; assists users with disabilities in accessing library materials.

Other Duties and Responsibilities: Resolve problems for users through the exercise of sound judgment and the interpretation of established guidelines; assist with developing procedures, implement procedures and workflows, initiate improvements; collect, record, and report information about library usage, workflows, and processes; effectively communicate with library patrons and colleagues in person, by telephone, and through email and other electronic media; work cooperatively with other library departments on projects and to coordinate routine workflows; participate in committees and working groups; may occasionally support Access Services activities in other units; other tasks and duties as assigned, consistent with the functions of the work unit and level of responsibilities of the role.

Supervisor Responsibilities:

Student Workers: Assist with hiring and organizing the work of a large pool of student workers; supervise, train and schedule student workers; distribute work, and oversee the performance of daily tasks; address coverage gaps; approve and reconcile student worker reported time.Basic Qualifications

High school diploma or equivalent work experience required.

Facility with standard office software (Microsoft Word and Excel, email, calendaring applications, etc.) required.

3+ years previous library or related experience required.

1+ years supervisory experience required.Additional Qualifications and Skills

College degree preferred.

Demonstrated commitment to equity, diversity, inclusion, belonging and antiracism.

Demonstrated experience training, scheduling, and distributing work to student or temporary staff.

Ability to successfully deliver excellent customer service and prioritize service needs in a busy, dynamic public service environment required.

Excellent oral and written communication skills required.

Experience with an online library catalog and management system (particularly Ex Libris's Alma system) and familiarity with electronic academic library resources preferred.

Sensitivity to working in a diverse user environment.

Ability to solve problems effectively and exercise discerning judgment.

Ability to prioritize multiple tasks and work productively in a team environment.

Ability to perform repetitive work tasks with overall accuracy, effectiveness, and attention to detail.

Adaptable, able to flexibly adjust to changing workplace needs.Physical Requirements

This position involves regularly lifting and moving loads weighing up to 50 pounds; must be able to push a loaded book truck weighing up to 80 pounds.

This position requires bending, squatting, stretching, and climbing small step stools when needed to retrieve books and shelve them.Working Conditions

Onsite position. The position will work onsite Sunday 12noon-8pm and Monday through Thursday from 8:45am-4:45pm, with possible occasional evening and weekend shifts.

Work location is responsive and subject to change based on business needs. Requests for flexibility will be considered consistent with Harvard University flexwork policies.

The work associated with this position is performed in a library/office setting. There may be exposure to dust, mold, or other contaminants.Work Format Details

This position is based primarily on-campus, in Massachusetts. This may include in-person during emergency situations (if applicable). Additional details will be discussed during the interview process.Benefits

We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:

Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.

Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.

Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.

Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.

Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.

Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.

Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.

Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.

Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.Job Function Library

Department Office Location USA - MA - Cambridge

Job Code 403074 Library Assistant VI

Work Format On-Site

Sub-Unit *

Salary Grade 053

Department Access Services

Annual Salary Range $55,806 - $87,169

Union 55 - Hvd Union Cler & Tech Workers

Time Status Full-time

Pre-Employment Screening Criminal, Education, Identity

Schedule

• The position will work onsite Sunday 12noon-8pm and Monday through Thursday from 8:45am-4:45pm, with possible occasional evening and weekend shifts.Commitment to Equity, Diversity, Inclusion, and Belonging

Across the Harvard Library, our work is enriched by our diverse campus community. Our unique and wide-ranging abilities, experiences, and perspectives are integral to achieving Harvard University's mission of excellence in research, teaching, and learning for our patrons, our collections, and our workplace. We believe that an inclusive environment that cultivates and promotes understanding, respect, and collaboration across our diverse workforce enables our success.

We invite individuals with diverse backgrounds, experiences and abilities to be a part of our community of over 700 staff members. Our work with faculty, students and researchers to explore answers to intellectual questions, enduring and new, and to seek solutions to the world's most consequential problems, requires that we not only reflect, but also champion our diverse society.

Harvard Library inspires collaboration, reflection, experimentation, and discovery connecting users to related disciplines and to University-wide teaching resources. The Library engages users through curated discovery, digital collections, reimagined physical space, and specialized research support. Today, Harvard Library's holdings range from traditional print collections to rapidly expanding access to digital resources. Harvard Library provides the University's faculty, students, and researchers-now and in the future-with exceptional experiences and comprehensive access to these materials.

Learn more about our contributions to the academic enterprise by visiting us at http://library.harvard.edu and about the Harvard University community at http://hr.harvard.edu/why-harvard.

The Harvard Library is a proud member of the Association of College & Research Libraries (ACRL) Diversity Alliance.EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.