User Services Supervisor (2nd Shift)

Posting Number: 0801677

Department: Library

Department Contact Email[email protected]

Job Summary/Basic FunctionThe duties of the User Services Supervisor are as follows:

• Coordinates hiring and training of Federal Work Study (FWS) student employees
• Supervises, trains, and manages student employees
• Oversees and manages the functional supervision of Circulation during 2nd shift hours
• Conducts user and item record maintenance, physical material processing, shelving materials, shelf reading, stack maintenance, and other collection maintenance needs
• Develops best practices strategies and workflows in accordance with library policies
• Manages circulating materials, including course reserves, Interlibrary Loans, general collection, and instructional services materials
• Performs opening and closing procedures during scheduled shifts
• Assists with cleanup projects for the Integrated Library System (ILS)
• Assists patrons with use of the library catalog, access to electronic resources, computers, and printing.
• Manages patron services
• Manages consortia borrowing and lending requests
• Manages visiting patron in an INN-REACH consortia Network
• Compiles various library statistical reports
• Assists with library exhibits
• Participates in digitization projects
• Handles basic printer, computer, and copier troubleshooting, and report technology issues
• Provides support to students, faculty, and staff at various service points
• Performs other duties as assigned

Minimum Qualifications

• Bachelor's degree
• At least one year library experience
• Demonstrated customer service experience

Preferred Qualifications

• Experience with a library automated system, preferably Innovative Interfaces Inc. Sierra or Ex Libris' Alma
• Knowledge of and/or experience with Alma fulfillment system
• Experience working in an academic library setting with faculty, staff, and students
• Experience supervising student employees
• Excellent oral and written communication skills
• Knowledge of computer applications and technology
• Experience with interlibrary loan and document delivery automated systems (OCLC
• WorldShare ILL, Ex Libris* Rapido)
• Ability to organize and perform duties independently
• Ability to understand and follow both verbal and written instructions
• Knowledge of Microsoft Office Suite: Word, Excel, PowerPoint, Access (or similar software)

Budgeted Annual Salary$45,000