User Access Associate - T221163

• The University of Alabama at Birmingham (UAB) is seeking a USER ACCESS ASSOCIATE to staff the HUB Service Desks at Sterne and Lister Hill Libraries and to provide services to all library users, in person and remotely, including nights and weekends. To manage accessibility and physical condition of library collections. To collect and compile statistics and prepare reports as needed.

RESPONSIBILITIES:

1. Assists patrons with ready-reference and directional questions and inquiries about the libraries and services.

2. Create and manage patron records; monitor records for library materials to allow for circulation; process guest accounts for community members using the library.

3. Provide clear and effective customer service to all library users.

4. Comfortability with leading shifts and directing Student Assistants.

5. Collect and compile statistics requested by the library.

6. Identify and report building and loanable material issues.

7. Performs other duties as assigned.

8. Actively engage in staff professional development opportunities.

9. Ensure library public spaces are clean and organized at all times.

(Hourly Rate: $15.00 - $16.82)

Qualifications

Bachelor's degree required. Work experience may substitute for education requirement.

Exhibit proficiency in Microsoft office products (Excel, Word, PowerPoint, Access, Visio, Outlook). Adept with technology, both common and specialized. Preferred Additional Qualifications: A minimum of two (2) years' experience in a Customer Service field and a knowledge of library services, operation, and of library collections.

Knowledge/Skills/AbilitiesExhibit strong interpersonal communication skills

• Written and verbal communication skills
• Ability to excel in an academic-research centered environment
• Ability to work independently and collectively
• Exhibit critical thinking and problem solving
• Ability to be flexible with change and to work collaboratively with other departments
• Maintains knowledge of current trends and developments in the field by reading appropriate publications and attending related professional development trainings and workshops
• Demonstrate positive approaches to all interactions with library users
• Ability to effectively implement time management in a fast-paced work environment
• Ability to interact professionally with culturally with diverse individuals and groupsPhysical Requirements Lift, pull and/or carry boxes of books weighing up to 25 pounds; mobility to stand, stoop, reach and bend to place and remove books from high bookshelves up to 80 inches above floor level or from low bookshelves up to 2 inches above floor level.

UAB is an Equal Employment/Equal Educational Opportunity Institution dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, sex (including pregnancy), genetic information, age, disability, religion, sexual orientation, gender identity, gender expression, and veteran's status. As required by Title IX, UAB prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to UAB's Assistant Vice President and Senior Title IX Coordinator. The Title IX notice of nondiscrimination is located at uab.edu/titleix.

Primary Location: University

Job Category: Clerical & Administrative

Organization: 230000000 UAB Libraries

Employee Status: Regular

Shift: Evening/2nd Shift

Work Arrangement (final schedule to be determined by the department/hiring manager): Onsite