Technology Librarian

Location Name: Headquarters- Ocala Public Library

County: Marion

Region: Northeast FloridaCity: OcalaZipcode: 34471

ALA accredited Masters required: Yes

JOB SUMMARY

Responsible for performing high-level professional public library work, leading the library’s efforts to enhance virtual spaces and provide management of the integrated library system. Enriches library services by researching, evaluating and selecting electronic resources to expand and enhance the Library’s web presence. Plans and directs the provision of online information services to the public through the library’s website, public catalog and social networking, ensuring high quality, innovative online experiences for consumers. Responsible for addressing and resolving patron and staff inquiries regarding technological concerns, communicating in person, by telephone and virtually to determine the nature of concern and the appropriate resolution, including consulting with Marion County IT department. Participates in the selection, implementation, and maintenance of web based library instruction tools, including developing and delivering training to library staff, county employees, elected officials and the general public. Responsible for providing excellent customer service to members of the general public, elected officials and county employees, serving as a role model for subordinate staff. Responsible for library operations in the absence of a library supervisor, division manager and/or higher-level staff. Maintains patron confidentiality and privacy in all library matters.

ESSENTIAL JOB FUNCTIONS • Creates, updates and validates content that adheres to county and organizational standards for the library website, supporting the integration of applications that improve the user experience in discovering and accessing library resources. Works as a member of the Digital Services Team to develop high-level structures for content areas, adding and updating content. Systematically checks existing content on a regular basis and updates as needed. Develops and documents processes. • Oversees library digital display projects. • Coordinates development, organization and maintenance of library intranet content. • Serves as library staff liaison to County Information Systems for staff and patron computers and telephones. Serves as the point person for library technology related work orders. • Develops and prepares technology plans, Universal Service discount applications (E-rate) and other grants for technology resources and programs, with input and consultation from County Information Systems, in the area of technology. Stays abreast of program changes and laws affecting Universal Service. • Works cooperatively with staff to provide virtual programming. • Provides leadership and expertise in improving and increasing Library offerings across a variety of devices. • Develops training modules for staff to increase skills in providing for the electronic informational, reading and reference needs to patrons of all ages and backgrounds. • Assists in managing library social media accounts and creating content for online and physical resources. • Evaluates the library’s database collection to identify areas in which additional materials are needed. Uses professionally-accepted, standard criteria to select materials and evaluate the collection. Stays abreast of developing trends in public librarianship, the provision of library services and in community and professional organizations. Maintains current and continuing professional expertise and knowledge of trends, tools and software pertinent to libraries, websites, social media, etc. • Recommends suitable websites for inclusion on library web page. • Troubleshoots library equipment. Diagnoses and reports equipment issues. • Assists in the preparation of the annual division budget, business plan, statistical reports, activity reports, etc. • Assists, directly or indirectly, with electronic informational and reading needs for patrons of all ages and backgrounds. Conducts reference interviews in person, by telephone, by mail and virtually to determine the nature of inquiry and the appropriate resources for locating information requested. Instructs patrons and staff on the use of the library online catalog, library databases, the Internet and library equipment. • Provides mentorship and feedback to staff and communicates with the division manager regarding staff successes, needs and competencies. May oversee the work of subordinate staff. • Actively participates in committee work. • Comprehends, follows and issues oral and written instructions and applies sound judgement when carrying out professional and essential duties. • Provides information and referral to facilitate customer access to other community resources, libraries and service agencies, as needed. • Maintains and promotes the characteristics of excellent customer service in assigned area of responsibility. Personal contact occurs with other employees of the unit, employees of other departments of the County, citizens and elected officials. Resolves customer concerns with a positive approach. • Implements the organization’s guiding principles and core values and carries out policies, procedures and established practices of the organization. • Works a flexible schedule which may include days, evenings and weekends, often assigned as the person in charge in the absence of supervisor or higher-level staff. May be assigned to work at other locations to meet service needs. • Performs other related duties as assigned. • Maintains and promotes the characteristics of excellent customer service in assigned area of responsibility. Personal contact occurs with other employees of the unit, employees of other departments of the County, citizens and elected officials. Resolves customer concerns with a positive approach. • Implements the organization’s guiding principles and core values and carries out policies, procedures and established practices of the organization. • Performs other related duties as assigned.

SUPERVISION This position functions as a lead worker for a small group of employees and/or volunteers in the absence of the Sr. Library Division Manager. May review the work product of others. Provides guidance, advice and assistance to others on work assignments. Provides work direction and serves as a resource for staff. Provides in-depth training and ongoing assistance, instruction and guidance to staff regarding library procedures and protocol.

QUALIFICATIONS Education and Experience: Master of Library Science (MLS/MLIS/MIS) degree with a focus on library studies from an American Library Association (ALA) accredited institution, with at least four (4) years post-master’s degree, professional librarian experience required. Public library experience and proficient use of current computer technologies in public library automation, undergraduate degree or certifications in Computer Sciences, Web Development or related field is preferred. Licenses or Certifications: Possession of a valid State of Florida driver’s license.

KNOWLEDGE, SKILLS AND ABILITIES • Ability to communicate and carry out policies, procedures and established practices of the organization. • Ability to work courteously and tactfully, maintaining effective working relationships with the public, staff and elected officials. • Ability to read, comprehend and execute policy and procedure manuals, oral and written instructions, short correspondence and memos and effectively write routine reports and correspondence. • Knowledge of online library databases, the internet and other resources. Ability to develop and utilize advanced search methodologies. Ability to learn and utilize specialized computer software and hardware. • Ability to utilize technology, including specialized computer software and hardware and the library’s automated system, to input, research and retrieve relevant information. Ability to proficiently use current personal computer technologies and software. • Ability to effectively present information to large groups, one-on-one and small group situations to customers and employees of the organization. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups and/or boards. • Ability to understand, follow and issue oral and written instructions and to apply sound judgement when carrying out professional and essential duties. • Ability to communicate and carry out policies, procedures and established practices of the organization. • Ability to work courteously and tactfully, maintaining effective working relationships with the public, staff and elected officials. • Ability to read, comprehend and execute policy and procedure manuals, oral and written instructions, short correspondence and memos and effectively write routine reports and correspondence. • Ability to collect, maintain, interpret and report statistics. • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and draw and interpret bar graphs. Ability to interpret complex and detailed technical data. • Ability to pay close attention to detail. • Ability to function in an appropriate and professional manner, independent of constant, direct supervision and to use independent judgement in resolving concerns. • Ability to think creatively, suggesting solutions and ways to gather data. Ability to study work processes to determine effective methods for performing tasks. Ability to solve practical problems where only limited standardization exists. • Knowledge of library equipment with ability to diagnose, troubleshoot and report problems in accordance with established procedures. • Ability to adapt to interruptions, changes, disorder, stress and shifting needs without losing efficiency, effectiveness or composure. Ability to set priorities and meet multiple deadlines. Ability to remain calm in stressful situations. • Ability to provide professional input into the development of policy, programs, plans or procedures. • Knowledge of and familiarity with standard public library principles, methods and practices. Knowledge of and ability to put into practice the service mission and values of a public library system. Knowledge of and ability to apply alphabetical, numerical and library filing systems. • Ability to take a teamwork approach by cooperating with others, offering to help others when needed and considering larger organizational or team goals. Includes the ability to build a constructive team spirit, with team members committed to the goals and objectives of the team. • Ability to learn and apply new methods, procedures, operations and policies. • Ability to supervise, train and direct volunteers and subordinates under the guidance of a supervisor. • Knowledge of child development as applicable to a public library environment and literacy.

PHYSICAL DEMANDS The work is medium work which requires exerting occasionally up to 50 pounds of force (push/pull/lift) and frequently up to 30 pounds of force (push/pull/lift) and regularly up to 20 pounds of force (push/pull/lift) to move objects. While performing the essential duties of this job, the employee will regularly be required to see, talk, hear, stand, sit, walk, reach with hands and arms and use hands to feel. The employee is frequently required to climb or balance, stoop, kneel or crouch. The employee will occasionally be required to identify odors.

WORK ENVIRONMENT

Work is performed primarily in an indoor environment with limited exposure to adverse environmental conditions. While performing the essential duties of this job, the employee will be exposed regularly to airborne particles and occasionally to wet or humid conditions or fumes. The work environment is customer service-oriented and, as such, involves considerable interaction and exposure to the general public, with potential for exposure to communicable disease and/or inappropriate behavior.

Education/Qualifications:

QUALIFICATIONS

Education and Experience: Master of Library Science (MLS/MLIS/MIS) degree with a focus on library studies from an American Library Association (ALA) accredited institution, with at least four (4) years post-master’s degree, professional librarian experience required. Public library experience and proficient use of current computer technologies in public library automation, undergraduate degree or certifications in Computer Sciences, Web Development or related field is preferred. Licenses or Certifications: Possession of a valid State of Florida driver’s license.

Multilingual Skills Required: No

Contact Person: Kerry Blood

Contact Email: [email protected]

Contact Phone: 3524382352

How to Apply / Instructions:

Please visit www.marionfl.org/careers to apply.

Questions? Call 352-438-2345.