Senior Reference Service Specialist-Library

JOB SUMMARY/ESSENTIAL JOB FUNCTIONS: The Senior Reference Service Specialist supports the activities of the Research and Learning Services (RLS) Department of the Health Sciences Library.

DUTIES AND RESPONSIBILITIES:

1. Coordinates with the library's Communication Specialist to communicate and advertise department news.
2. Stay current with emerging technologies.
3. Supports department faculty with digital design utilizing applications, i.e., Photoshop, Microsoft Publisher, and Microsoft Office.
4. Instructs and assists patrons in the use of electronic resources and occasionally print materials.
5. Provide instructional support to department faculty.
6. Assists with library orientation tours for new students and faculty.
7. Assists department head with the development of user surveys and needs assessments.
8. Assists Communications Coordinator with library promotional activities.
9. Staff the information desk as needed.
10. Performs other duties as necessary.

Qualifications

MINIMUM REQUIREMENTS:

EDUCATION: High School Diploma or GED (Bachelor's Degree Preferred) (TRANSCRIPT REQUIRED)

EXPERIENCE: Two (2) years of experience in an office or customer-orientated environment.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to work with diverse clientele in a professional and courteous manner.
• Ability to articulate and communicate professionally, both in person and in writing.
• Highly organized, detail-oriented, and able to handle multiple tasks/projects.
• Ability to prioritize while adhering to deadlines.
• Ability to operate both independently and as part of a team in a rapidly changing environment.

Job: Other Tech/Para-Professional

Primary Location: US-Tennessee-Memphis

Organization: Library

Campus/Institute: Memphis

Schedule: Full-time

All qualified applicants will receive equal consideration for employment and admissions without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status.

Eligibility and other terms and conditions of employment benefits at The University of Tennessee are governed by laws and regulations of the State of Tennessee, and this non-discrimination statement is intended to be consistent with those laws and regulations.

In accordance with the requirements of Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, The University of Tennessee affirmatively states that it does not discriminate on the basis of race, sex, or disability in its education programs and activities, and this policy extends to employment by the University.

Inquiries and charges of violation of Title VI (race, color, national origin), Title IX (sex), Section 504 (disability), ADA (disability), Age Discrimination in Employment Act (age), sexual orientation, or veteran status should be directed to the Office of Equity and Diversity (OED), 910 Madison Avenue, Suite 826, Memphis, Tennessee 38163, telephone at 901-448-2133 or 901-448-7382 (V/TTY available). Requests for accommodation of a disability should be directed to the ADA Coordinator at the Office of Equity and Diversity.