Reference Manager

Do you have customer service experience in a retail, food service, or education environment? Are you looking for a career change that will give you an opportunity to showcase your public service skills? Are you an enthusiastic leader who can support a team in an active, fast-paced, and culturally diverse environment?

If so, Middle Georgia Regional Library invites you to apply for the position of Reference Manager. The Reference Manager is a vital team member in fulfilling the Library’s mission “to connect all people to the information necessary to improve their lives through excellent services and materials.”

Our work culture:

Middle Georgia Regional Library fosters a collaborative culture where teamwork is necessary to make a difference. Our staff is the engine that drives our award-winning facilities, innovative programming, and extensive collections.

Diverse backgrounds, identities, and experiences bring unique strengths and perspectives to our team. We embrace each member’s unique identity to ensure our service reflects our diverse community.

Staff at MGRL enjoy a generous benefits package which includes 12 days of vacation leave, 10 days of sick leave, 11 paid holidays, membership in the Teachers Retirement System of Georgia, and medical insurance through the State Health Benefit Plan.

Position summary:

The Reference Manager will positively represent Middle Georgia Regional Library with professionalism through demeanor, appearance, and interactions with the public and other staff members. The Reference Manager will lead an enthusiastic and committed staff of paraprofessionals in fulfilling the Library’s mission “to connect all people to the information necessary to improve their lives through excellent services and materials.”

The ideal candidate for the Reference Manager position is a team-builder with a modern vision of libraries. This leader will manage daily reference department operations at Mary Vinson Memorial Library. Of utmost importance is exceptional patron service and commitment to effective library service.

The ideal candidate will have:

• Current knowledge of library trends
• Exceptional customer service skills and initiative
• Computer and internet skills
• Technical operational knowledge of and a willingness to learn applications of technology
• Enthusiasm
• Capability to work collaboratively and as a team player with colleagues
• Strong work ethic and ability to prioritize multiple tasks and follow through in a timely manner

Essential duties and responsibilities include the following. Other duties may be assigned.

• Oversees registration of patrons, charging and discharging of library materials, organization of incoming materials, and distribution of materials to appropriate areas.
• Supervises collection and accounting of fines and fees collected by the circulation area.
• Resolves patron complaints.
• Prepares handouts and directional displays, and furnishes information on library activities, facilities, rules, and services.
• Assembles and arranges displays of books and other library materials.

Required qualifications:

• Bachelor’s degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Experience working with the public in a retail, food service, or education environment.

Compensation:

$14.00 per hour.

Benefits:

• Vacation (accrual starting at 12 days per year)
• Sick Leave (10 days per year)
• 11 paid holidays per year
• Teachers Retirement System of Georgia defined benefit retirement plan (401A) – 6% employee contribution, 19.98% employer contribution
• State Health Benefit Plan (medical insurance)

About MGRL:

Middle Georgia Regional Library serves seven counties through 19 locations across central Georgia.

Our Vision:

Our Vision for Middle Georgia is a literate, engaged, and enlightened community.

Our Mission:

The mission of Middle Georgia Regional Library is to connect all people to the information necessary to improve their lives through excellent services and materials.

Our Values:

• Convenient and equal access for all
• Good stewardship of taxpayer resources
• Highly skilled library personnel
• All are treated with kindness and respect

To apply:

Email resume, cover letter, contact information for three references, and MGRL employment application (found at https://shorturl.at/cowzY) to [email protected].

Incomplete applications will not be considered.

Applicants who are not selected will not receive notification.

Position is open until filled.

First review of applicants is Thursday, December 26, 2024 at 12:00 PM.