Public Services Manager

The Public Services Manager oversees and coordinates the Library’s public services, including public services desk staff. Aligned with the Library’s mission, this role promotes the Library as a hub for community engagement and learning. Additionally, the Public Services Manager ensures that library services meet the diverse needs of the community. In the absence of the Director, Assistant Director or Operations Manager, they will serve as the Person-In-Charge. 

How to Apply

**Responsibilities include, but are not limited to: **

● Apply creativity, innovation, and sound judgment in overseeing and coordinating the library’s public services. 

● Collaborates with the Executive Director, Operations Manager, Assistant Director and ● Library Services Manager to allocate staff resources and coordinate programs and services. 

● Understand and effectively communicate the Library’s mission, vision, goals, policies, and procedures to both staff and the public in a clear and professional manner. ● Utilize tact, diplomacy, and good judgment to resolve issues, manage conflicts, and make informed decisions within Library policies. 

● Engage with the public both within the Library and through outreach to community groups and agencies to promote Library services. 

● Contribute to policy and procedure development and implementation to enhance Library operations. 

● Perform administrative and managerial duties, including budgeting, tracking and reporting statistics, conducting staff performance evaluations, and assessing the effectiveness of Library spaces and services. 

● Oversee daily Library operations, including building access, study rooms, meeting areas, and responding to inquiries related to Library spaces. 

● Collaborate as part of a team to solve problems, generate ideas, and support the Library’s mission and goals in a positive and productive manner. 

● Recruit, manage, and develop employees with a focus on job satisfaction, engagement, and retention to ensure excellence in public service. 

● Maintain a professional and positive demeanor while working with a diverse group of staff and patrons. 

● Evaluates emerging trends, services and products and recommends potential integration

into library services, incorporating the needs of the community. 

● Serve as Person-in-Charge when assigned, ensuring the smooth operation of the Library in the absence of senior leadership. 

**Additional Information: **

Full time position (37.5 hours weekly); non-exempt; requires evening and weekend hours; requires flexibility in scheduling; requires ability to adapt to a busy, changing, and sometimes stressful work environment; must possess excellent interpersonal, organizational and communication skills, both written and verbal. Qualifications (Education, Skills, Training): MLS or MLIS required; 5 plus years work experience in a public library setting or public service work experience; supervisory experience. The candidate must be able to assess community needs and implement effective library services in response. 

**Working Conditions/Physical Requirements: **

● Sitting at a desk for long stretches of the workday 

● Looking at a computer screen for long stretches of the workday 

● Ability to lift supplies and books, approximately 30 pounds 

**Helpful, but not required: **

● Bilingual English/Spanish 

**Benefits include: **

● Health Insurance (Medical, Dental and Vision) 

● Vacation Leave 

● Sick Leave 

● Holiday Pay 

● Life Insurance 

● IMRF Retirement 

**Application Process and Deadlines: **

Submit cover letter, resume, and three references to [email protected] by 5:00 pm on Friday, February 14, 2025.

Application Contact

Maurice Goodson

[email protected]

Apply To

Broadview Public Library District 2226 S. 16th Ave. Broadview, IL 60155

https://www.broadviewlibrary.org/wp-content/uploads/2025/02/Public-Services-Manager-Description.pdf