Patron Services Assistant

**Patron Services Assistant **

Under the supervision of the patron services supervisor, the patron services assistant is responsible for providing excellent customer service to all library patrons. They staff two public service desks and the Call Center.

Schedule: Part-time, 16 hours

• Mondays 5pm-9pm
• Wednesdays 5pm-9pm
• Thursdays 1pm-5pm
• Fridays 1pm-5pm 

Minimum Qualifications: (Education, experience, and any other certification)

• High school diploma or equivalency
• At least one year of experience in a customer service position

Minimum Competencies: (Skills, knowledge, and abilities)

• Excellent social, verbal, and written skills
• Strong customer service skills
• Deep personal dedication to public service 
• Friendly and outgoing demeanor
• Broad cultural competency knowledge and skills, and ability to work effectively with a culturally diverse workforce and community
• Commitment to and demonstrated success discussing, integrating, and promoting diversity, equity, inclusion, and accessibility
• Familiarity with popular books, music, and movies
• Ability to:
  • develop and maintain strong working relationships with colleagues
  • resolve conflict 
  • anticipate and creatively solve problems with a flexible mindset
  • adjust to change positively
• Attention to detail
• Basic computer and telephone skills and familiarity with technology such as smart phones, tablets, and Kindles and other electronic devices
• Basic troubleshooting of downloadable materials, such as downloadable books and streaming services like Hoopla and Kanopy offered through the library
• Strong teamwork skills 

Preferred Qualifications:

• Some college education
• Experience working in a library environment

Preferred Competencies:

• Multilingual skills in English plus another language(s) relevant to the Skokie community

Essential Functions:

• Greet patrons in a friendly manner
• Answer basic informational questions in person and via phone 
• Sign patrons up for new library cards
• Check in/out materials
• Coach patrons in use of automated services
• Handle renewal of materials and other basic circulation inquiries
• Handle patron concerns
• Engage patrons in light conversation around books, movies, and other collection items
• Roving the floor to assist patrons
• Regular, predictable, and punctual attendance

Other Functions:

• May serve on library committees
• Performs other related duties as assigned

Working Conditions:

The physical demands and environmental characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Work may include prolonged standing, stooping, bending, squatting, reaching, lifting materials that weigh up to 15 pounds, pushing full book carts that weigh up to 150 pounds, getting down on the floor, as well as climbing onto step stools to reach higher shelves as well as frequent computer use.

• Manual dexterity, clear speech, hearing acuity, and correctable vision needed

• Ability to navigate throughout the building

• Noise level is generally moderate

• Scheduling may require availability during any library operating hours, including days, evenings, and weekends. Although a weekly schedule is established, the needs of the library may require scheduling changes and flexibility.

• Employee is required to park in designated area

Skokie Public Library offers:

• An opportunity to work in a collaborative and compassionate environment alongside talented colleagues in service to a diverse, vibrant community

• A pay range for new hires in this position is $19.40 to $21 per hour. Offers are made within this range based on competencies, experience, and internal equity. 

Skokie Public Library is an Equal Opportunity Employer, including disability and protected veteran status

Visit https://skokielibrary.bamboohr.com/careers/212?source=aWQ9OQ%3D%3D to access the application. Position open until filled. In order to be considered for the role, you must include a cover letter and resume along with your application. 

How to Apply