Patron Services Assistant

Helen Plum Library is seeking an enthusiastic Library Assistant to join our busy Patron Services team! The right candidate will work well in a highly collaborative environment, provide top-notch customer service to patrons, be eager to learn, and have excellent communication skills. Candidate may also be asked to serve as a Passport Acceptance Agent if they meet the required qualifications.

Primary Responsibilities Include:

• Providing consistently professional, gracious, and friendly service to patrons and colleagues
• Performing circulation duties such as checking Library materials in and out, processing material holds, generating paging lists, pulling ILL requests, and shelving books as needed
• Creating and updating library accounts for patrons, including verification of residency and collection of non-resident fees
• Utilizing point-of-sale system
• Processing monthly reports

Qualifications:

• High School diploma or equivalent
• At least 1 year customer service experience
• Previous library experience preferred, but not required
• To serve as a Passport Acceptance Agent, applicant must meet the following qualifications: 
  • Be a United States citizen or non-citizen U.S. national
  • Be at least 18 years old

Hours: 22 hours/week; includes some evenings and a rotating weekend schedule

Beginning salary: $15.00-$18.72 per hour, depending on qualifications. $18.72 is the midpoint of the pay grade. Starting at or above the midpoint is reserved for candidates who exceed the minimum qualifications and have significant relevant experience.

Benefits include:

• Participation in the Illinois Municipal Retirement Fund (IMRF) and optional 457b plan
• Paid Vacation, Sick Time, Personal Time, and Holidays
• Tuition Reimbursement

How to Apply

Submit the Employment Application, cover letter, and resume by email to Patron Services Manager, Katie Horner at: [email protected] and be sure to include “Patron Services Assistant” in the subject line.

Application Contact

Katie Horner

[email protected]

Apply To

411 S. Main St. Lombard, IL 60148

https://www.helenplum.org/employment/patron-services-assistant-1