Library Technologies Support Analyst

About this Opportunity

The Ball State University Libraries is looking for a talented collaborator and detail-oriented technical analyst to join our committed and highly engaged team as Library Technical Support Analyst. As part of the Library Data and Discovery Solutions group in the University Libraries, the successful candidate will provide support, administration, analysis, workflow assistance and development work on enterprise-wide library solutions including Ex Libris Alma, Summon and Leganto, plus ILLiad and EZProxy solutions. The incumbent will integrate and implement new library technologies in cooperation with the Head of Library Technologies and other library personnel. If you are committed to a culture of innovation and inclusion and are ready to join an exciting team focused on advancing the Libraries' mission to create transformative experiences for diverse communities of learners, we invite you to consider applying today.

Our Statement on Inclusiveness

At Ball State University, inclusiveness is one of the enduring values and informs all of our work. We define 'inclusiveness' as a commitment 'to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.' As such, this value incorporates a commitment to inclusive excellence and freedom of expression.

Benefits and Community: Ball State University offers an excellent benefits package for eligible positions. Click here to explore options.

Affordable Healthcare

Retirement

Tuition Remission (For eligible employees, their dependents, and spouse)

Paid Parental Leave

Professional Development

Live Near Your Work - If you are considering living near the Ball State area, please visit the following link to learn more about relocation and living in east central Indiana https://www.bsu.edu/about/live-near-your-work

FLSA: Learned Professional Exemption

Hrs/Week: 40

Length of Assignment: Full-Time At-Will

Position Function

Provide ongoing support, administration, analysis and development of computer/data systems and processes critical to the services and operations of University Libraries; integrate new library information technology solutions with existing library systems supporting faculty teaching and research and student learning; support an inclusive, diverse, and collaborative work environment and service culture to advance the strategic direction of the University Libraries.

Minimum Education

Bachelor's or master's degree in computer science, library and information science, information systems/technology, MIS, or related field at time of appointment.

Minimum Experience

At least one year of experience supporting, configuring, administering, troubleshooting, and networking library solutions; in-depth knowledge of various computer platforms including Windows, Mac, UNIX.

Minimum Other

Effective oral and written communication skills; ; working knowledge of Microsoft Office applications; availability to work some evenings and/or weekends. Strong demonstrated commitment to libraries and libraries services.

Authorization to work in the US Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.

Preferred Education

Other advanced degrees in related fields with strong emphasis in information system management.

Preferred Experience

Additional years of experience in information systems support, project management, and administration of library services platforms such as ExLibris Alma, interlibrary loan management solutions, OpenURL link resolvers, and discovery solutions, and user authentication solutions such as EZProxy; demonstrated experience using Perl, PHP, ASP.NET, JavaScript Framework, Java and/or other web interface technologies.

Pre-Employment Screening Requires successful completion of a background check and education verification.

Position Title(s) Supervised

None.

EEO Statement

Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.

About Ball State University

Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 20,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 270+ undergraduate and graduate programs. Many of our master's, doctoral, certificate, and specialist degrees rank among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.

There's more to discover IN Indiana! Visit the following link to learn more

IN Indiana

Department: Library Data and Discovery Solutions:170095

Department Information

The minimal salary for this position is $50,000.

Department Email or Phone Number 765-285-5277

Posting Number: 202401636P

Number of Vacancies: 1

Desired Start Date: 01/06/2025

Open Date: 10/18/2024

Applications Accepted Through Date: 11/15/2024

Open Until Filled: No

Information regarding transcripts The option to upload transcripts is available. Original, official transcripts showing the highest related degree earned is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.

Information for Applications Requiring a Cover Letter

In support of your application for this position, please prepare and submit a cover letter that describes how your qualifications and experiences align with the elements of the position description (or leadership profile). In your cover letter, please also describe how you have demonstrated a commitment to our University's enduring values, including inclusiveness, which we define as a commitment 'to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.'

Duties & Responsibilities

• Ranking: 1 Provide input and direction for the analysis, design, and integration of the Alma library services platform and other enterprise-wide applications operated by University Libraries, including development and management of web-based library services.
• Ranking: 2 Integrate new technologies and methodologies for library services applications and systems; develop library services involving access to electronic resources; research, test, and evaluate emerging technologies, assuring usability, effective delivery across varying platforms and architecture to enhance library operations and services.
• Ranking: 3 Develop and recommend policies, procedures, and standards for the implementation, operation, and support of library computer systems and online solutions.
• Ranking: 4 Plan and implement the analysis, design, configuration, installation, maintenance, administration, and disaster recovery methodologies for library systems.
• Ranking: 5 Support the Head of Library Technologies in establishing direction for integrating services, backups, upgrades, security, and access management.
• Ranking: 6 Update, maintain, and document both locally and remotely hosted applications and databases in University Libraries.
• Ranking: 7 Support the Head of Library Technologies by recommending workflow within the unit, assisting with the development of upgrade and implementation strategies; and provide training for peers and project partners.
• Ranking: 8 Coordinate and participate in special projects as requested.
• Ranking: 9 Actively participate in and contribute to the activities of the Libraries, university, and profession through professional organizations, presentations, committee service, publication, etc.; keep abreast of professional literature and scholarly developments in areas of specialization and pursue opportunities for relevant professional development.
• Ranking: 10 Perform other related duties as assigned.

Ball State University is an equal opportunity, affirmative action employer and is strongly and actively committed to diversity within its community.