Library Technician II

Salary: $18.39 Hourly

Location: Missoula Mountain Campus

Job Type: Hourly Staff Full-time

Job Number: 202400191

Sector: UM Provost

Department: Mansfield Library, UM

FLSA: Determined by Position

Bargaining Unit: FOCUS-MFPE

Description

The Mansfield Library invites applications for a Library Technician II to join their team. Situated within the Reference and Instruction service area, the Reference Technician contributes to multiple functional areas including reference services operations; project assistance to faculty librarians; and supervision of student employees for the Reference and Instruction service area. The Reference Technician primarily works on-site at the Mansfield Library on the Mountain Campus and occasionally at the Payne Family Library at Missoula College. The position is situated within an integrated Information and User Services unit which contains several cross-trained service areas.

The University of Montana is an Affirmative Action/Equal Opportunity employer and has a strong institutional commitment to the principle of diversity in all areas. In that spirit, we are particularly interested in receiving applications from a broad spectrum of qualified people who would assist the University in demonstrating its five priorities for action: Place student success at the center of all we do; drive excellence and innovation in teaching, learning, and research; embody the principle of "mission first, people always"; partner with place; and proudly tell the UM story.

Examples of Duties and Responsibilities

• Exercise independent judgment in responding to patron inquiries or complaints and aids patrons in locating information resources, including providing research assistance that requires extensive and complex consultation of information resources, and provides policy clarification.
• Manage the reference desk, including scheduling and organizing service area meetings, maintaining online guides, overseeing document organization on SharePoint, and managing the physical reference and student workspaces.
• Hire, onboard, train, supervise and mentor student reference employees, as well as evaluate student performance, recommend pay increases, implement disciplinary action and recommend termination when needed.
• Provide project assistance to professional librarians; maintain and organize collection resources as needed; and assist other library personnel with various tasks related to social media, communications, and outreach.Minimum Qualifications
• High School diploma or equivalency.
• Ability to communicate effectively; listen, write, and speak with confidence and knowledge.
• Knowledge of changing information environment encompassing new technologies, information resources, and expanding services.
• Working knowledge of computer hardware and software basics, including Microsoft Office Suite, desktop publishing, and current Web technologies and the ability to learn new software.
• Ability to determine appropriate resources based upon analysis of user's information needs and to appropriately refer inquiries to librarians and other colleagues for advanced or specialized queries.
• Ability to provide detailed, accurate, and courteous service; demonstrated concern for satisfying external and/or internal customers.
• Ability to multitask and to handle changing conditions in a fast-paced environment.
• Ability to work independently and in a team environment across multiple functional areas of the library.
• Time management skills; ability to organize and prioritize multiple tasks; attention to detail; willingness to answer responsibility for successful and timely completion of special projects as assigned.
• Ability to analyze information and evaluate results to choose the best solution and solve problems.Preferred Qualifications
• Associate or bachelor's degree in a related field.
• Ability to search and manipulate bibliographic databases and to evaluate, analyze, and interpret bibliographic data for the user; answer questions from a diverse population that may require extensive and complex consultation of standard resources and multiple communication methods and styles.
• Experience working in an academic library.
• Supervisory experience.Additional Information

Position Number: 075000 Work Schedule: Full-time, 1.0 FTE (40 Hours a week), Monday through Friday, varied. Probationary Period: Six (6) months minimum

Screening of applications will begin after the closing date; however, applications will continue to be accepted until an adequate applicant pool has been established.

A complete application includes:

1. Letter of Interest - addressing your qualifications and experience related to the stated required skills for the position. A general letter salutation such as "Dear Search Committee" or "Dear Hiring Manager" is acceptable.
2. Detailed Resume - listing education and describing work experience
3. Three (3) Professional References - names and contact informationMust be eligible to work in the United States upon hire. Sponsorship is not available for this position.

Criminal Background Investigation is required prior to the offer of employment. In accordance with university regulations, finalists for this position will be subject to criminal background investigations. ADA/EOE/AA/Veteran's Preference. Reasonable accommodations are provided in the hiring process for persons with disabilities. For example, this material is available in alternative format upon request. As an Equal Opportunity/Affirmative Action employer, we encourage applications from minorities, veterans, and women. Qualified candidates may request veterans' or disabilities preference in accordance with state law. References: References not listed on the application materials may be contacted; notice may be provided to the applicant. Testing: Individual hiring departments at UM may elect to administer pre-employment tests, which are relevant to essential job functions.

Employment Eligibility: All New Employees must be eligible and show employment eligibility verification by the first date of employment at UM, as legally required (e.g., Form I-9).

The University of Montana is an affirmative action, equal opportunity employer and encourages applications from qualified minorities, Vietnam era veterans, and women. This material is available in an alternate format upon request. Qualified candidates may request veterans’ preference in accordance with state law