Library Services Specialist, Day-time Service Point Support

Requisition Number: 59867 Location: Boulder Colorado Employment Type: Classified Staff Schedule: Full Time Posting Close Date: 27-Oct-2024 Date Posted:

Job Summary

The University Libraries encourage applications for a Services Specialist! This position provides phenomenal customer service and assistance at all in-person service points in Norlin Library, as well as virtual services. This position works closely with other Libraries units and ensures consistent support and collaborates to improve practices as needed. The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

Who We Are

Mission

We are a knowledge catalyst. We fuel inquiry, discovery, collaboration, creation, and the dissemination of knowledge. We welcome everyone, wherever they are on their educational journey.

Vision

An information-empowered world.

Values

Empower | Connect | Learn | Inspire

Our values define our interactions within the Libraries and radiate outwardly. This means that we develop a culture that compassionately and authentically embodies our values in all aspects of our work.

Diversity Statement

We affirm diversity and inclusive excellence to be vitally integral to the Libraries' mission and vision. We strive to model this in recruitment and retention, building collections, and offering services and spaces to develop a receptive social, intellectual, and physical environment for all. Learn more about our dedication to diversity and inclusivity.

The University Libraries encourages applications from women, racial and ethnic minorities, individuals with disabilities, and veterans. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. As you review the qualifications, please think about how your qualifications are transferable if (at first) they do not seem directly related. Share how your skills translate in your cover letter. We encourage you to apply, even if you don't believe you meet every one of our preferred qualifications described.

What Your Key Responsibilities Will Be

Provide user centered customer service:

• Staffs service points within Norlin library.
• Staffs Libraries-wide virtual services including chat and email.
• General patron services - circulation, printing, scanning, research assistance, materials access, (using stacks, microform machines, etc.), and appropriate referrals.
• Patron account assistance - fines, replacements, discrepancies, etc.
• Able to assist with other library services and routine patron account needs (study rooms, reserves, etc.).Collaborate with other Section and Team Members and other services collaborators:
• Supervise and evaluate current services, procedures, practices, and documentation for improvements
• Makes suggestions and recommendations when necessary
• Works closely with Libraries Security by providing support for security for library facilities
• Stays up to date with any changesSpecial Projects :
• Learns and implements procedures for special projects and/or services as assigned.
• Works closely with other Services section members to ensure consistent practices and workflows.
• Works closely with Norlin Branch and Virtual Services Manager to provide feedback on services and recommends changes as needed.Support all Libraries service points by substituting in for scheduled or unexpected absences with the ability to supervise service points and be responsible for student employees during daytime operational hours:
• Learn operations for each service point.
• Works closely with service point supervisors to ensure successful scheduling and collaboration.
• Organize and maintain in-person desks.
• Provide supervision of student personnel.
• Train student personnel in circulation procedures and policies as needed.
• Works closely student supervisors to provide feedback on students and training needs.What You Should Know
• This role is working on-site.
• The standard shift is from 8 am - 4 pm Monday-Friday. This role maintains full-time employment during summer and during intersessions, but working hours may shift based on building hours.What We Can Offer
• The salary for this position is $39,500 (set based on pay equity and likely within the 1st quartile).
• If you have prior state-classified experience in the same class series as this position, your pay may be set at a higher amount per the state Step Pay Program implemented on July 1, 2024.Benefits

The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder.

Be Statements

Be ambitious. Be pioneering. Be Boulder.

What We Require

• Must be a Colorado resident to apply.
• One year of experience in an occupational field related to the work assigned to the position.
• Appropriate education will substitute for the required experience on a year-for-year basis.What You Will Need
• Strong customer service skills.
• Ability to advocate for a culture of diversity, inclusiveness, and respect.Special Instructions

To apply, please submit the following materials:

1. A current resume that includes date ranges for each position held and whether the position was full-time or part-time.
2. A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.
3. DD-214 for veteran applicants:
   • Qualified veterans are eligible for veteran's preference points within the State classified system. If you are a veteran and would like to have your DD214 evaluated to determine your eligibility for preference points, please attach a copy of your DD214 to this posting. If you do not wish to upload a DD214, please email a copy to [email protected] and reference the job to which you are applying.
4. If using the educational substitution for experience: proof of degree or transcripts.We may request references at a later time.

Please apply by October 27, 2024 for consideration.

Note: Application materials will not be accepted via email. For consideration, applications must be submitted through CU Boulder Jobs.

Select here for additional information regarding Classified Staff positions: www.cu.edu/cu-careers/special-instructions-classified-s taff-applicants In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

To apply, visit https://jobs.colorado.edu/jobs/JobDetail/Library-Services-Specialist-Day-time-Service-Point-Support/59867