Library Services Department Coordinator

Description

The Library Services Department Coordinator supervises all activities of the Library Services Department, including ensuring the operational success of the Library Services Desk, which is open 7 days a week when classes are in session. The Library Services Department, operating out of the Library Services Desk, is the first point of contact for all library users, ensuring that all users’ requests are answered directly or referred to the appropriate library department. The Library Services Department is responsible for opening and closing the building, supporting public safety in the library, patron record confidentiality, billing, the loaning of materials and computing equipment, maintenance of user records, stack maintenance, physical and electronic reserves, coordinating library lobby displays and curated collections, and student-worker hiring, training, and supervision.

Requirements

• Supervises two full-time clerical, three part-time clerical, and two part-time professional staff, and coordinates with the Research & Scholarly Services Coordinator regarding joint department activities at the Library Services Desk which includes taking the lead on staff hiring, staff scheduling and training, evaluating staff work performance
• Assures compliance with Library security policies and procedures, including opening and closing the building, scheduling, and acting as liaison with University Police, Facilities, and Library Administration to address issues
• Assures smooth operation of the Library Services Desk and serves as the point person for any special requests or complaints; provides patron assistance at the Library Services Desk
• Hires and coordinates the scheduling, training, and supervision of 15-20 work-study students at the Library Services Desk
• Supervises library stack maintenance functions for the Education Laboratory, Heritage Room, Media Resources, Microfilm, Periodicals, Circulating, and Reference collections; communicates with staff on reshelving, shelf reading, mis-shelved and damaged materials, and needed stack shifts
• Analyzes Library Services activities which includes preparing and analyzing data reports, including circulation statistics; makes policy and procedure recommendations to Library Administration; oversees Library Service Desk assessment activities
• Supervises administration of PALCI E-Z Borrow, which includes communicating with department staff on recalled or overdue books and problems with borrowing and lending accounts; compiles annual statistics and creates invoices for lost books as needed; stays abreast of service changes
• Monitors notices for overdue, recalled, on hold, or billed library materials; communicates with patrons and other libraries about their accounts; places Banner holds and reports delinquent borrowers to our collection agency; ensures the confidentiality of patron records
• Responsible for balancing the library cash register and making deposits as necessary

 REQUIRED
- Ability to communicate effectively with library patrons, and handle communications tactfully, courteously, and with appropriate discretion
- Ability to instruct/direct the work of other staff and student workers
- Excellent organizational/record-keeping skills
- Must be able to support the University’s commitment to fostering a diverse, equitable, and inclusive culture
- Must be able to respect, support and contribute to the University’s Catholic and Jesuit mission