Library Services Associate IV

Posting Number: req21449

Department: Access & Information Services

Location: Main Campus

Address: Tucson, AZ USA

Position HighlightsThe University Libraries' Access and Information Services department seeks a Library Services Associate (LSA) to provide excellent customer service in coordinating activities at various public service sites, working in a fast-paced environment for the purpose of supporting efforts to create an environment conducive for academic and scholarly endeavors in the various libraries. The incumbent in this position assists customers with basic research needs, providing information, reference, technology, and circulation assistance that facilitates customer access to the collections of the University of Arizona Libraries.

The LSA serves as the operational lead responsible for ensuring adequate student-level operations staffing at the Main and Weaver Science and Engineering Libraries front-line service sites. They oversee daily operations at the service sites, supervise 20-25 part-time student employees, and ensure adherence to library and university policies and procedures. In collaboration with budget officers, supervisors, managers, and other operational leads, they support the development and implementation of staffing models, training content, and operational guidelines, and address service issues and user-related incidents. This role also includes providing feedback, facilitating employee meetings, fostering a culture of continuous improvement, and service on departmental and library-wide projects and initiatives.

The LSA performs all work necessary to meet the changing needs of the Libraries' customers. As a result of those needs, work patterns and schedules may change.

Work schedule: Monday - Friday, 8:00 a.m. - 5:00 p.m. (opening backup responsibilities, Mon - Fri, 6:45 a.m. - 3:45 p.m.).

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

Duties & Responsibilities

CHARACTERISTIC DUTIES

• Supervises 20-25 part-time student employees, including onboarding, orientation, training, directing work, scheduling, providing feedback, performance management, and timecard approval.
• Oversees front-line services operations, ensuring adequate staffing based on historical patterns and data.
• Liaison with budget officers, supervisors, managers, and other operational leads to develop and implement staffing models, training content, and subsequent adherence. Follows up on incidents involving library users, and leads regular employee meetings to respond to and gather feedback to continually make improvements.
• Provides customers with reference, technology and circulation assistance (in-person, online via chat, phone and email), including locating library information, resources, materials and services; negotiating overdue accounts and answering billing and collections questions; and troubleshooting software, computers, laptops, projectors and other emerging technology; direct the work of student employees who assist with this work; and liaise with the department's resource sharing and technology leads.
• Supports efforts to create an environment conducive for study, meetings, and collaboration (i.e., academic and scholarly endeavors) by enforcing compliance with the Libraries Code of Conduct policies and through application of other pertinent Libraries and University policies and procedures.
• Acts as a liaison with University Police Department (in regard to reporting criminal activity or emergency situations), Campus and Library Facilities (in regard to building problems), Library Systems (in regard to library equipment problems), and as needed Risk Management (in regard to reporting incidents) during evening and weekend hours.
• Backup support for opening procedures for the Main and Weaver Science and Engineering Libraries.
• Keeps informed of departmental regulations, policies, and procedures.
• Supports the ongoing collection, management and analysis of departmental and library use and needs assessment data including data required for departmental and library projects and strategic planning.
• Facilitates meetings, makes presentations as needed, and participates in data-based decision making. This includes the ability to think holistically and respond to user needs by carefully analyzing information in support of continual service improvement.
• The UA Libraries support the UA's diversity and inclusiveness strategic initiatives designed to create an inclusive environment for all faculty, staff, and students. The candidate is expected to support diversity and inclusiveness efforts in the department and college.
• Other duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

• Knowledge of supervisory principles.
• Ability to create effective training documentation.
• Ability to exercise excellent initiative, organization, and time management skills.
• Knowledge of computer/digital fluency (hardware/software) to guide student employees.
• Knowledge of library reference resources (i.e., library catalog, indexes, search engines, print resources, etc.) and their appropriate use, including understanding the difference between primary and secondary resources.
• Excellent customer service skills, including the ability to collaborate with peers to meet customers' needs and ensure customer satisfaction.
• Ability to understand and apply policies and procedures, including the ability to resolve situations using trauma-informed-driven enforcement of policies.
• Ability to handle difficult customer interactions.
• Ability to maintain appropriate security and confidentiality of information created or encountered in the performance of assigned duties.
• Excellent observation skills and a high level of attention to detail.
• Excellent interpersonal and communication skills, both written and verbal.
• Ability to perform duties independently under general supervision.
• Evidence of the use of good judgment and solid analytical and problem-solving skills, including the ability to think holistically and respond to user needs by carefully analyzing information in support of continual service improvement.
• Ability to work in a highly collaborative and inclusive environment, one that values and leverages the benefits of diverse perspectives.
• Positive attitude and strong demonstration of Our Values: Collaboration, Continuous Learning, Diversity, Innovation, and Integrity.

Minimum Qualifications

• Bachelor's degree required.
• 3 years of relevant work experience.

Preferred Qualifications

• Experience overseeing student employees, including scheduling, training, approving payroll, developing and tracking wage budget, and daily supervision.
• Experience with issues pertaining to circulation and library code of conduct procedures.
• Experience searching integrated library systems and record interpretation (e.g., Ex Libris Alma/Primo).
• Experience providing reference assistance utilizing various research methodologies and online databases (e.g., ProQuest, IEEE Xplore, Science Direct).
• Experience with the most current version of Microsoft Office suite.
• Experience using and troubleshooting computer hardware and software.
• Experience gathering and analyzing internal and external data (qualitative and quantitative).

FLSA: Non-Exempt

Full Time/Part Time: Full Time

Number of Hours Worked per Week: 40

Job FTE: 1.0

Work Calendar: Fiscal

Job Category: Libraries

Benefits Eligible: Yes - Full Benefits

Rate of Pay: $22.77 - $28.46

Compensation Type: hourly rate

Grade

6

Compensation Guidance

The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

The Grade Range Minimum, Midpoint, and Maximum Fields listed below represent a full range of career compensation growth over time in this position and grade. Each unit typically sets starting pay between minimum and midpoint upon hire. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.

Grade Range Minimum

$22.77

Grade Range Midpoint

$28.46

Grade Range Maximum

$34.15

Career Stream and Level

OC4

Job Family

Library Services

Job Function

Libraries

Type of criminal background check required: Name-based criminal background check (non-security sensitive)

Number of Vacancies: 1

Contact Information for Candidates

Armando Cruz | [email protected]

Open Until Filled: Yes

Documents Needed to Apply: Resume and Cover Letter

Special Instructions to Applicant

This posting will remain open until filled. To ensure your application is considered, please submit your application materials by 11:59 p.m. on the first review date of January 13, 2025.

Diversity Statement

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As a Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.

Notice of Availability of the Annual Security and Fire Safety Report

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures. Paper copies of the Reports can be obtained by contacting the University Compliance Office at [email protected].

The University of Arizona is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply.