Library Manager

Description

Under the general direction of the Regional Manager, manages the day-to-day operations of a library branch including circulation, collection, information, programming and outreach services. Oversees the development, supervision and evaluation of branch staff. Leads the management team in developing and implementing a customer service model aligned with community needs and system level priorities. Handles customer, staff and building issues. Participates in leadership and management groups and other system-wide committees.

• Hires. trains, supervises, coaches/mentors and holds management staff members accountable to performance expectations
• Evaluates the performance of management staff, develops Performance Improvement Plans (PIPs), determines merit salary increases, fosters growth and development and initiates the corrective action process as needed
• Collaborates with branch and department managers and administration in provision of overall system leadership
• Oversees the recruitment, training, development, coaching, supervision and evaluation of branch staff
• Supports system-wide succession planning efforts
• Plans and presents programs and outreach events based on operational needs of location from individual to group instruction covering all age groups, both in-person and virtually
• Works in collaboration with the branch management team to set performance expectations and customer service goals for staff
• Addresses and resolves staff concerns and grievances
• Creates a work environment that fosters continuous improvement and value teamwork
• Collaborates with the management team and community organizations to ensure that high quality library services and resources are delivered to customers and meet community needs
• Facilitates regular one-on-one and group staff meetings
• Plans and presents programs and outreach events based on operational needs of location from individual to group instruction covering all age groups, both in-person and virtually
• Performs collection maintenance duties and keeps collection orderly including shelving, merchandising, and shelf-reading
• Models continuous learning through seminars, workshops, professional affiliations and other means to keep abreast of current and emerging trends
• Encourages and supports continuous staff development 
• Regularly serves as the Person-in-Charge, which includes de-escalation, handling customer issues, addressing building problems, addressing and documenting security incidents, responding to onsite staff concerns and providing follow-up to branch management
• Oversees branch-specific daily operations and tasks such as opening/closing procedures
• Prepares or updates daily schedules and/or weekly schedules based on operational needs of location and approves timesheets
• Performs all essential librarian and circulation functions as determined by branch and system needs and engages in direct customer service
• Develops and maintains a thorough understanding of BCPL rules, policies and procedures and branch procedures; communications information and changes to staff and serves as a resource for staff
• Performs duties related to location specific, specialized services and/or Centers of Excellence
• Must be able to meet scheduling requirements by arriving to work on time and staying until the end of one's shift
• Must be able to work evenings and weekends and be flexible with one's work schedule to meet daily operational requirements
• Must have access to transportation, as needed, to fulfill the responsibilities of the position (including meetings, events and activities at other branch locations or offsite)
• Other duties as assigned

Apply online at www.BCPL.jobs.

Requirements

• Bachelor's Degree from an accredited college
• Comprehensive knowledge of library of customer service operations acquired through seven (7) years of progressively responsible work experience in a public library setting
• Three (3) years of supervisory experience
• For non-MLS/MLIS candidates: Successful completion of the Library Associates Training Institute (LATI) within two (2) years of date of hire; or 90 hours toward MLS from an ALA accredited college within two (2) years of date or hire with completion of MLS within 3 years of date of hire
• MLS, MLIS or similar degree from an ALA accredited college will be accepted in lieu of two (2) years of experience and must have or be able to secure Maryland State Department of Education Professional Librarian Certification
• Must be able to lift up to 25 lbs. and push/pull a wheeled cart weighing up to 100 lbs.
• Ability to bend, kneel, crouch and stretch for extended periods of time
• Ability to stand/or walk for up to two (2) hours at a time
• Must be able to read small print

Apply online at www.BCPL.jobs.