Library Manager II

Description

Candidates must apply through our website at:  https://www.metrolibrary.org/about-us/jobs

Summary:  Under administrative direction provides leadership and direction for library staff at a large library or a group of small community libraries; plans, organizes and manages all operations of the library including supervising staff. Assists users in the use of materials, equipment, and/or services provided by the library.

The hiring salary for this position is $69,971.20 annually.  This is a full-time position working 40 hours per week.  The candidate should be available to work all hours the library is open, including some weekends and evenings.  This position currently requires the candidate to work Monday to Friday from 8:00 am to 5:00 pm with some flexibility to telework up to 16 hours per week.  Some evenings and weekends may be needed.*

*Hours are subject to change based on the needs of the department.

ESSENTIAL JOB FUNCTIONS:

• Provides excellent customer service, including answering questions and helping customers locate materials and services of interest.
• Uses effective techniques, good judgment and established organizational values, policies and procedures to resolve difficult situations with customers.
• Executes short and long-term objectives within the context of the Library’s strategic and tactical plans.
• Champions the Library’s strategic goals and initiatives with the system’s mission and core values in mind.
• Carries out supervisory responsibility in accordance with policies, procedures and applicable laws including: scheduling, managing and approving payroll time entries, approving leave requests for direct reports; planning, assigning and directing work; communicating with staff; monitoring and appraising performance; addressing complaints and resolving problems; training staff as necessary on basic job functions.
• Assists in succession planning; provides coaching and mentoring for direct reports and indirect reports.
• Plans, organizes and directs the day-to-day operations and staff of a library to ensure efficient and effective public service; interprets policy and procedures; resolves daily operational problems; oversees and ensures that the location is well-ordered, appealing and inviting.
• Coordinates local library services with location leaders.
• Participates in strategic planning for the location’s programs, services, events and collections.
• Communicates effectively with staff at all levels.
• Consults with the Regional Director, the Deputy Executive Director/Public Services and other members of the executive leadership team regarding areas of concern and recommends changes as needed.
• Evaluates/assesses library standards and services at location.
• Maintains positive customer and staff relationships including handling customer and staff complaints, comments, and issues.
• Promotes Library use within the service area by establishing relationships with community partners.
• Prepares annual budget requests based on the personnel, services, equipment, and materials needed to provide library services; monitors adherence to budget.
• Prepares reports and directs the maintenance of statistics to evaluate services on a regular basis.
• Uses broad and comprehensive knowledge of current library theories and practices to provide modern services.
• Interprets customer needs and connects them with appropriate resources.
• Participates in hiring staff, in conjunction with the Regional Director and the Human Resources department.
• Uses team building techniques to champion a positive team spirit.
• Assists customers with basic computer needs and emerging technologies.
• Oversees location’s overall collection, including maintenance and weeding.
• Acknowledges and accepts Materials Reconsideration Form from customer; discusses with customer prior to sending to the Collection Development department.
• Collaborates with the Marketing and Communications department in routine publicity for the local media.
• Assists in creating/editing/curating content for the web, including the gathering of, entry, maintenance, and design of information, as needed.
• Participates in special projects as assigned, such as surveys, public relations opportunities with the community, grant proposal preparation, and the problem-solving processes.
• Attends meetings and relays information to staff, leads and participates in local and system-wide staff meetings, engages in committee/team work and completes training as necessary/required.
• Makes presentations to staff and decision-making groups, as assigned or required.
• Works in a manner safe to the individual and other people; follows safety rules and safe working practices; uses safety equipment as required.
• Defends the principles of the Citizen's Bill of Library Rights, the Freedom to Read Statement, the privacy of library customers’ records and the code of professional ethics.
• Performs other related duties as assigned.
  
  

Requirements

MINIMUM QUALIFICATIONS REQUIRED:

Education and Experience:

• Bachelor's degree from an accredited college or university; and,
• Three or more years of personnel management experience with evidence of progressive responsibility and effective approaches to problem-solving and decision-making.

HIGHLY PREFERRED QUALIFICATIONS AND COMPETENCIES:

• ALA-accredited master’s degree in Library and Information Science
• Customer service experience in a public library setting
• Modern professional library principles, practices and procedures
• High level of comfort with computing, online databases, office productivity software and emergent technologies.
• Experience building sustainable community relationships.
• Experience in human services and/or working with at-risk populations.