Library Associate I

**About Us** Georgia College & State University (GCSU) is the state’s designated public liberal arts university, where students learn the essential skills to compete in a fast-paced and technology-driven global society. The university prepares students for successful careers, leadership in communities, problem solving and life-long learning through personalized attention in a residential setting with opportunities for a variety of transformational experiences through its award-winning, high-impact practices. One of only three selective universities within the University System of Georgia and a top 10 ranked public university in the Southeast, GCSU offers undergraduate degrees in more than 40 majors, more than 30 graduate programs, doctorates in education and nursing, professional certificates, and continuing education programs. As a member of the prestigious Council of Public Liberal Arts Colleges (COPLAC), GCSU is committed to fostering a liberal arts environment that values academic preeminence, interdisciplinary inquiry and an inclusive learning community. GCSU enjoys a strong reputation for academic excellence and nationally ranked programs according to US News & World Report, The Princeton Review and Colleges of Distinction – among other ranking sources. Georgia College & State University takes great pride in combining the educational experience of a private liberal arts college with the affordability of a public university. Faculty and staff are dedicated to student engagement and experiential learning through high-impact practices such as internships, service- and community-based learning, leadership development, study abroad opportunities, mentored undergraduate research and a capstone project that fosters intellectual curiosity, reasoned inquiry and critical thinking. The university’s beautiful and historic campus is located downtown in Milledgeville, Georgia, a charming, diverse college town of approximately 19,000 residents in Central Georgia, and only 90 miles southeast of Atlanta. Milledgeville is also the home of noted American author and alumna, Flannery O’Connor, ’45, and the college community enjoys many exciting literary arts programs at O’Connor’s former home, Andalusia, a National Historic Landmark owned by the university. Milledgeville is located on the banks of beautiful Lake Sinclair and Lake Oconee, allowing faculty, staff and students to take full advantage of the environmental and recreational benefits of being part of a lake community. For cultural, educational and leisure opportunities beyond Milledgeville – Macon and Atlanta are located within easy driving distances. Georgia College & State University is dedicated to protecting academic freedom in addition to supporting freedom of expression as outlined in the University System of Georgia’s Freedom of Expression and Academic Freedom policy and its Ethics Code of Conduct. For more information, visit us online at gcsu.edu. **Job Summary** The Library Associate I is a public service position in a team-based collaborative academic environment and is primarily responsible for outreach and programming, customer service, and facilities and security management of the library during evening hours. This position participates in the orientation, training, supervision, scheduling, mentoring, and evaluation of undergraduate student assistants and graduate assistants. The work hours for the position are Monday-Thursday and Sundays from 4pm-1am during the Fall and Spring semesters.  During the summer, work hours will align with the library’s operating hours. The Library Associate 1 position collaborates with appropriate campus entities to develop and assist with workshops and outreach events that increase student engagement with the library; designs and delivers library workshops and events geared towards students for general education and wellbeing, and creates programs and exhibits to support learning and engagement at the library; collaborates with library staff and faculty to develop educational services that integrate the library’s technology and services into university programs. **Responsibilities** Outreach & Programming – 30 Create recurring programming and workshops for students and staff. Outreach with various campus organizations, departments, and community groups to provide and promote the library’s technology and services. Customer Service – 20 This position serves as the lead staff person at the main service desk during weekday evenings during the fall and spring semesters and at other times, as needed; participates in the reference question triage by receiving referrals as appropriate and answering questions from patrons in person, via phone, email, text and chat; supports student workers, as needed. Supervision – 20 Participates in the orientation, training, supervision, scheduling, mentoring, and evaluation of undergraduate student assistants and graduate assistants; receives applications, interviews and participates in the hiring of student staff as needed and budget permits; collaboratively analyzes student staff budget and makes recommendations for yearly budget allocations; Security – 10 During weekday evenings and at other times as assigned, serves as the main point of contact for the security and monitoring of the library building, its operations and equipment. Other Duties as assigned – 10 Other duties as assigned Teamwork – 10 Develops and participates in library promotional activities; works on library projects and serves on committees as assigned **Required Qualifications** Educational Requirements Associate’s Degree **Required Experience** One year of customer service experience or one year of experience supporting undergraduate students. An ability to work collaboratively as well as independently; excellent interpersonal, oral, and written communication skills. **Preferred Qualifications** Additional Preferred Qualifications Demonstrated excellent oral and written communication skills. **Preferred Educational Qualifications** Bachelor’s Degree **Preferred Experience** One year of experience providing end-user assistance in using web-based applications and technology; one year of experience supervising, training, and mentoring students. Two years of experience developing and implementing library programs and outreach initiatives. **Required Documents to Attach** List of References Resume Cover Letter **Knowledge, Skills, & Abilities** ABILITIES Collecting data and performing basic data analysis. KNOWLEDGE Knowledge of basic internet searching, and library research. SKILLS Problem-solving and interpersonal communication; Use of Microsoft Office, especially Word, Excel, and Outlook. **USG Core Values** The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653. Equal Employment Opportunity Georgia College & State University (GCSU) is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. No person shall, on the grounds of race, color, sex (including pregnancy, sexual orientation, and gender identity), religion, national origin, age, disability, veteran status, or genetic information, be excluded from employment or participation in, be denied the benefits of, or otherwise be subjected to discrimination, under any program or activity conducted by GCSU. Georgia College & State University is a national award-winning institution in areas of student success and achievement. It strives to achieve excellence in the composition of its community, educational programs, university policies, research and scholarship, campus life, employment practices, extracurricular activities, and community outreach. It is a priority of the university to be a welcoming and inclusive environment so that its campus culture will enhance the ability of its community members to succeed in their endeavors, to be respected as individuals, and to feel a sense of belonging.