Information Technology Services Associate

Part-Time Position: approximately 17 hours a week

Hours:

Week 1 (19 work hours)            Monday: 9:00 am – 1:00 pm (4 work hours)            Thursday: 9:00 am – 5:00 pm (7.5 work hours, excluding lunch)            Saturday: 9:00 am – 5:00 pm (7.5 work hours, excluding lunch)

 Week 2 (15 work hours)            Monday: 9:00 am – 5:00 pm (7.5 work hours, excluding lunch)            Thursday: 9:00 am – 5:00 pm (7.5 work hours, excluding lunch)

Position Details:

The Addison Public Library is seeking a customer-focused Information Technology Services Associate to provide assistance and training to patrons using computers, software applications, and other digital services offered by the library. Along with providing an exceptional patron experience at the Information Technology Services desk, you can assist patrons using the Creative Studio equipment and perform basic troubleshooting.

**Who You Are: **

• A superb communicator with the ability to communicate clearly and effectively with the public and staff.
• A people person who is patient and has the ability to help patrons of all ages and knowledge levels, many of whom have limited technology or English language skills.
• A person familiar with Windows and Mac computers, web searching and emailing, Microsoft Office and Google Apps, Apple and Android tablets/smartphones, Wi-Fi connection, printing,        scanning, photocopying, and can perform basic troubleshooting.
• An independent worker with the ability to set priorities, make independent decisions, and exercise discretion with patrons and staff.
• A team player who collaborates with others to help solve complex problems.

**What We Offer: **

• Generous accrued paid time off, including vacation and sick leave.       
• Educational opportunities and encouragement for professional growth, including tuition reimbursement.
• A  supportive work environment that focuses on serving the Addison community.
• A diverse community that actively uses and supports its public library
• Wellness programs, free telemedicine, and EAP (employee assistance plan) services.

**Qualifications: **

• A high school diploma, some college preferred.

• One year of related technical and customer service experience.

• Bilingualism (English/Spanish or English/Polish) is preferred.

The Addison Public Library is dedicated to fostering lifelong learning and literacy by providing opportunities to explore, create, and connect. We value cultural inclusiveness, respect, and diversity of thought; intellectual freedom; ethical and effective stewardship of resources; engagement with community members; and protection of user privacy and confidentiality.

Don’t check off every box in the requirements listed above? Studies have shown that marginalized communities - such as women, LGBTQIA+ , BIPOC (Black, Indigenous, People of Color), and ALAANA (African, Latinx, Asian Arab, Native American) people   - are less likely to apply to jobs unless they meet every single qualification. The Addison Public Library is dedicated to building an inclusive, diverse, equitable, and accessible workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to consider applying. You may be the right candidate for this role or a future position!

How to Apply

How to Apply

**We strongly encourage bilingual (Spanish/English) applicants to apply. **

_To apply for this position, please complete the application and  attach a resume and cover letter on our application portal. _

Apply To

Addison Public Library 4 Friendship Dr. Addison, IL 60101