Head of Patron Services & Tech Services

Responsible for facilitating excellent library service to patrons through the management of the staff, circulation, and technical services activities of the department. 

Responsibilities/Duties:

• Provides and models friendly, efficient, knowledgeable customer service to internal and external customers.

• Selects, supervises, trains, monitors, counsels, schedules, and evaluates work of Patron and Technical Services staff. Holds regular department meetings to ensure collaboration and communication among department staff.

• Develops, implements, promotes, and evaluates procedures and services that implement operational polices for the Patron and Technical Services Department. Consults with Library Director on library-wide policy maintenance.

• Develops, maintains, and manages all copy cataloging. Perform classification and database management for new materials.

• Monitors and maintains Patron and Technical Services expenditures within the limits set by the annual working budget.

• Creates and maintains department-related statistical reports for internal and external use. Prepares monthly board reports and attends board meetings as needed.

• Serves as Person-in-Charge in the absence of the Library Director on scheduled evenings and Saturdays.

• As a member of the Management Team, works on strategic planning and other Library-wide issues, meetings, initiatives, and events.  Understands the Library mission, vision, and strategic plan.

Qualifications for appointment:

• Master of Library Science from an ALA-accredited institution or equivalent work experience. • Minimum of three (3) years of library experience. 
• Minimum of two years supervisory/managerial experience  • Intermediate to advanced computer skills 
• Commitment to providing excellent customer service
• Ability to exercise judgment/discretion when dealing with public/staff 
• Available to work evening and weekends as schedule requires 
• Ability to work as a member of a team 
• Must be able to bend & stoop, reach up to 70”, stand at length, and lift up to 50 lbs. with or without reasonable accommodation.