Head of Access Services

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Working at Lewis & Clark College

The campus is located on 137 acres of beautifully landscaped grounds in Portland's southwest hills. Our strong commitment to sustainability is reinforced through recycling programs, energy conservation, alternative transportation options, and farm to fork initiatives. For benefit-eligible positions, we offer a competitive benefits package that includes options for health, dental, vision, tuition, life insurance, retirement and more.

Lewis & Clark College is committed to achieving a diverse workforce. Candidates from diverse backgrounds are encouraged to apply. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, gender identity, sexual orientation, marital status or age.*open until filled, with initial review beginning Monday, April 7

PRIMARY PURPOSE

The Head of Access Services within Watzek Library is primarily responsible for the oversight and development of library access services, including circulation, stacks management, resource sharing, and course reserves. The ideal candidate will possess strong leadership, organizational, and problem-solving skills, along with a commitment to improving library services in an evolving environment. To be successful in this position, the individual must excel at managing operations, overseeing workflows and technologies, supervising staff, fostering collaboration across departments, and driving efficiencies within library access services. This role reports directly to the Associate Director of Watzek Library.ESSENTIAL DUTIES

Oversee Access Services Operations

Manage daily operations for Circulation, Stacks Management, Course Reserves, and Interlibrary Loan services.

Ensure the library's service desk is consistently staffed during all operating hours.

Provide direct assistance to patrons and support Access Services staff in performing complex procedures and resolving exceptional policy issues.

Maintain essential services, including course reserves and interlibrary loan processing, during staff absences.

Supervise Staff and Student Employees

Supervise three Access Services staff members and provide regular performance reviews.

Lead recruitment, training, and scheduling of 25 student employees within Access Services.

Encourage professional development and foster a supportive work environment for both staff and students.

Manage Access Services Technologies

Lead the development and management of technologies related to access services, including circulation, resource sharing, and discovery platforms.

Directly manage the circulation and discovery modules of the integrated library system (Alma, Primo VE), resource sharing systems (RapidILL, Tipasa), and room booking software (LibCal).

Drive Collaborative Workflows and Efficiencies

Identify and implement improvements in workflows within Access Services and across library and campus departments.

Collaborate with Acquisitions, Cataloging, IT, Facilities, Campus Safety, and Boley Law Library on shared responsibilities and initiatives.

Report building and security concerns to appropriate departments.

Contribute to Library and Consortium Initiatives

Participate in Orbis Cascade Alliance initiatives related to resource sharing and fulfillment activities.

Stay informed on consortium policies, best practices, and evolving trends in access services.

Serve on Discovery Team and other library committees, and engage in professional development opportunities.

Other Duties as AssignedKNOWLEDGE, SKILLS, ABILITIES, & BEHAVIORS

Proficient in managing library access services, including circulation, resource sharing, and course reserves.

Excellent leadership and supervisory skills, with the ability to motivate and guide staff and student employees toward professional development and success.

Superior organizational and time management skills, ensuring the efficient operation of library services across multiple areas.

Extremely skilled in using an integrated library system (ILS) such as Alma and resource sharing systems like Tipasa and RapidILL.

Excellent communication skills with the ability to effectively interact with a diverse range of individuals, including students, staff, faculty, and external partners.

Proficient in assessing and resolving complex situations related to library policies and procedures, ensuring a positive user experience.

Strong problem-solving abilities, with the capacity to evaluate and implement improvements in workflows and systems.

Exceptional attention to detail, ensuring accuracy in financial management and resource allocation within Access Services.

Highly skilled in promoting inclusion and diversity in the workplace, fostering an environment where all staff and students feel valued and supported.

Superior interpersonal skills, with the ability to collaborate across departments and build strong working relationships with colleagues.REQUIRED EDUCATION / EXPERIENCE

Bachelor's degree

Two years of experience in library services or a related field

One year of supervisory experiencePREFERRED EDUCATION / EXPERIENCE

Master's degree in Library and/or Information Science

Operations management experience

Knowledge of copyright law and fair use as it applies to librariesWORK SCHEDULE

Full-time position: Yes, 37.5 hours per week

Benefits Eligible: Yes

Work Days: Monday through Friday

Typical Schedule: Standard office hours with occasional evening or weekend hours based on departmental needs or events.

Travel: Minimal travel required for professional development, conferences, and community outreach efforts.

Hybrid/Remote: On-site presence required. Occasional remote work may be allowed with prior approval from library administration.PAY RATE

FLSA Status: Exempt

Starting at $72,000 annually, with consideration for experiencePHYSICAL REQUIREMENTS

General office and library environment.

Prolonged periods of sitting at a desk and working on a computer.

Ability to communicate effectively via phone, email, online meetings, and in person.

Must be able to lift up to 15 pounds occasionally.

Requires occasional walking, standing, and bending, with minimal physical exertion.

Moderate amount of repetitive tasks such as typing, filing, and organizing materials.Directions for Cover Letter

Please include a cover letter describing your interest in joining Lewis & Clark and the ways you can contribute to a culture of inclusion on our campus.

Lewis & Clark College adheres to a nondiscriminatory policy with respect to educational programs, activities, employment, and admission. We do not discriminate on the basis of actual or perceived race, color, sex, religion, age, marital status, national origin, the presence of any physical or sensory disability, veteran status, sexual orientation, gender identity, gender expression, or any other basis prohibited by applicable federal, state, and local laws. The Associate Vice President of Human Resources has been designated to handle inquiries regarding employment- and disability-related non-discrimination policies. Title IX inquiries may be directed to the Title IX coordinator or deputy Title IX coordinators

(https://www.lclark.edu/about/title_ix_compliance).

Reasonable Accommodation

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Background Check

Lewis & Clark College will conduct a background check on the finalist, which will include a criminal record check. If a conviction is discovered, a determination will be made whether the conviction is related to the position for which the individual is applying or would present safety or security risks before an employment decision is made. A criminal conviction does not necessarily automatically bar an applicant from employment.

Eligibility to Work

In order to comply with US Homeland Security Department regulations, all employees must complete an I-9 form in Workday prior to or no later than the first day of work and bring originals (no photocopies) of their supporting documentation to Human Resources no later than the 3rd business day of employment. Failure to have a completed I-9 form on file with the College will result in immediate termination of employment.

Lewis & Clark College is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex or age. Questions regarding Title IX may be referred to the Title IX Coordinator or OCR.