Guest Services Associate

Description: Performs a variety of tasks related to the circulation and processing of materials. As a member of the Guest Services team, this position delivers the best level of customer service and helps maintain a safe, clean and pleasant environment for all visitors.

Duties and Responsibilities:

1. Provides quality customer service, sometimes under stressful conditions.

2. Understands and applies the library policies and procedures while safeguarding confidential and restricted information.

3. Responsible for patron checkouts, returns, and account management including resolving issues with accounts and materials and handling payments. 

4. Assists patrons with the use of the self-check, Simple Scan, copier machine and other equipment.

5. Responsible for processing of new library materials.

6. Helps manage and input shared bibliographic records. 

7. Accepts deliveries and sorts mail and packages.

8. Serves as a Passport Acceptance Agent and takes passport photos. 

9. Supports the training and coaching of our Guest Services Clerks.

10. Helps keep staff and public areas neat and orderly.

11. Performs opening and closing procedures.

12. Participates in library outreach events.

13. May serve as the person in charge of the building.

14. Ability to learn new technology programs and operations as they are developed, including knowledge and use of computers and various hardware/software applications.

15. Attend meetings and participate in continuing education opportunities.

16. Performs other duties as assigned by the Head of Guest Services.

Qualifications:

1. High School Degree required.
2. Meet requirements to be a Passport Acceptance Agent.
3. Preference for bilingual abilities (Spanish or Polish).
4. Ability to communicate effectively to establish and maintain positive working relationships with staff and the public.
5. May require day, evening, and weekend hour availability. 

How to Apply

Please include a cover letter and resume. 

**Requirements to be a Passport Acceptance Agent: **

• At least 18 years of age
• U.S. citizen or U.S. national
• Not on parole or probation related to any federal, state, or local felony or misdemeanor related to breach of trust or moral turpitude (i.e. embezzlement, document fraud, drug offense, or dishonesty carrying out a responsibility involving public trust)
• Not presently under indictment for any federal, state, or local felony or misdemeanor related to breach of trust or moral turpitude
• Free of any federal, state, or local felony convictions or misdemeanor convictions related to breach of trust or moral turpitude

Application Contact

Raleigh Ocampo

[email protected]

Apply To

Northlake Public Library District 231 N Wolf Rd. Northlake, IL 60164