Full-Time Circulation Services Assistant

FULL-TIME CIRCULATION SERVICES ASSISTANT

The Elk Grove Village Public Library is an equal-opportunity employer.

**QUALIFICATIONS: **High School diploma; friendly and helpful personality. Good communication skills and ability to understand and share written/oral instructions. Attention to detail with a high degree of accuracy; ability to perform basic computer functions; comfortable using technology and various mobile devices; Prior public service, customer service, or library work is a plus. This position will require filling in for interlibrary loan duties when other assigned staff are unavailable. Sufficient mobility to be able to transport materials and equipment. 

**IMRF Terms: **4.5% is deducted from gross pay toward IMRF. That amount is tax-exempt. See Mike Mangini for other IMRF details.

**RESPONSIBILITIES: **The Circulation Services Assistant checks out materials to patrons; checks in materials when returned, collects fines and payments for overdue materials; responds to patron and staff inquiries through email and telephone; assists other departments with library outreach opportunities. Additionally, this candidate shall assist with interlibrary loan responsibilities.

**HOURS: **A set 12-week schedule that averages a total of 35 hours per week. The schedule will include morning, afternoon, evening, and weekend hours, depending on needs from week to week.

**Starting Date: **ASAP

**Benefits: **Health, Dental, Vision, IMRF, Holiday, Personal, Vacation (after a year), and sick time (after 3 months). 

CIRCULATION SERVICES ASSISTANT

**DEPARTMENT: **Circulation Services

**REPORTS TO: **Circulation Services Department Head

**JOB STATUS: **Full-Time, Exempt

**            GRADE:** V

QUALIFICATIONS: High School Diploma or equivalent. The applicant will bend, stoop, lift, carry, and stand for extended periods; and must be able to push a 200 lb. wheeled cart. Previous work with the public and/or library experience is preferred. Ability to provide outstanding customer service in person, on the telephone, and via e-mail and other forms of electronic communication. Knowledge of current technology; computer skills; accuracy and attention to detail while maintaining a high level of productivity. Ability to work independently and as a team member. Prior knowledge of inter-library loan experiences such as resource sharing and collaborating with libraries, and other departments is preferred. 

ATTRIBUTES: Excellent verbal communication skills; exercises patience, friendliness, diplomacy, and discretion with the public in person, by telephone, and by email; prioritizes several duties and multitasks when required; accurate keyboarding skills; comfortable using mobile devices; ability to write and respond to emails; willingness to help the public and library staff. 

RESPONSIBILITIES: Regulates borrowing of library materials by checking items in and out, registering and renewing library cards, and collecting fines and fee payments. Informs patrons of circulation policies and procedures; responds to patron inquiries through emails; provides information and registration for library programs; answers incoming phone calls and directs them to the appropriate staff/department; assists other departments through library outreach opportunities. Is familiar with and comfortable using World Cat/World Share or another comparable ILL system. Retrieves materials requested through interlibrary loan from other libraries, and sends out available books and magazine articles to the requesting library. Other responsibilities assigned by immediate supervisor. 

OTHER DUTIES AS ASSIGNED Voter registration service to patrons; interlibrary loan duties; prints/prepares Circulation Services reports and patron notices; curbside service; outside holds locker. Establishes and maintains effective working relationships with fellow employees, libraries, and the public.

**PROBATIONARY PERIOD: **12 months

The library reserves the right to modify this and every job description in whole or in part at any time. This job description is a general guide to the duties and responsibilities of the position. It is not intended to list every possible task that an employee may be directed to perform.

SET 12-Week Schedule

WEEK 1 Monday: 9 AM - 5 PM; Tuesday: 2 PM - 10 PM; Wednesday: 9 AM - 5 PM; Thursday: 1 PM - 9 PM; Friday: 9 PM - 5 PM.

WEEK 2 Monday: 9 AM - 5 PM; Tuesday: 9 AM - 5 PM; Wednesday: 9 AM - 5 PM; Thursday: 9 AM - 5 PM; Friday: 11 PM - 7 PM.

WEEK 3 Monday: 9 AM - 5 PM; Tuesday: 2 PM - 10 PM; Wednesday: 9 AM - 5 PM; Thursday: 1 PM - 9 PM; Friday: 9 PM - 5 PM.

WEEK 4 Monday: 9 AM - 5 PM; Tuesday: 2 PM - 10 PM; Wednesday: 9 AM - 5 PM; Thursday: 9 AM - 5 PM; Friday: 11 PM - 7 PM.

WEEK 5 Monday: 9 AM - 5 PM; Tuesday: 9 AM - 5 PM; Wednesday: 9 AM - 5 PM; Thursday: 2 PM - 10 PM; Friday: 11 PM - 7 PM.

WEEK 6 Monday: 9 AM - 5 PM; Tuesday: 2 PM - 10 PM; Wednesday: 9 AM - 5 PM; Thursday: 9 AM - 5 PM; Saturday: 9 AM - 5 PM; Sunday: 1 PM - 5 PM.

WEEK 7 Monday: 9 AM - 5 PM; Tuesday: 2 PM - 10 PM; Wednesday: 9 AM - 5 PM; Thursday: 1 PM - 9 PM; Friday: 11 PM - 7 PM.

WEEK 8 Monday: 9 AM - 5 PM; Tuesday: 9 AM - 5 PM; Wednesday: 9 AM - 5 PM; Thursday: 9 AM - 5 PM; Friday: 9 AM - 5 PM.

WEEK 9 Monday: 9 AM - 5 PM; Tuesday: 2 PM - 10 PM; Wednesday: 9 AM - 5 PM; Thursday: 2 PM - 10 PM; Saturday: 9 AM - 5 PM; Sunday: 1 PM - 5 PM.

WEEK 10 Monday: 9 AM - 5 PM; Tuesday: 2 PM - 10 PM; Wednesday: 9 AM - 5 PM; Thursday: 9 AM - 5 PM; Friday: 11 PM - 7 PM.

WEEK 11 Monday: 9 AM - 5 PM; Tuesday: 9 AM - 5 PM; Wednesday: 9 AM - 5 PM; Thursday: 9 AM - 5 PM; Friday: 11 PM - 7 PM.

WEEK 12 Monday: 9 AM - 5 PM; Tuesday: 2 PM - 10 PM; Wednesday: 9 AM - 5 PM; Thursday: 9 AM - 5 PM; Saturday: 9 AM - 5 PM; Sunday: 1 PM - 5 PM.

How to Apply

Please send applications to Richy Sandberg at [email protected] Applications can be found at: http://www.egvpl.org/employment

Application Contact

Richy Sandberg

[email protected]

Apply To

1001 Wellington Ave Elk Grove Village, IL 60007

http://www.egvpl.org/