Evening Library Assistant III (Job Requisition Number: R15656)

Position Title:Library Assistant III

Job Group:Merit

Required Minimum Qualifications:• Three years of library work experience, or A combination of related work experience, undergraduate education, and/or post-high school library training totaling four years.

Preferred Qualifications:Demonstrated experience resolving customer concerns in public service setting Experience in communicating and administering organizational policies, especially in the areas of safety and building use Experience with Microsoft Office suite, similar tools, and the ability to learn and use new technologies Previous supervision, either management role or functional supervision (by functional supervision we mean instances where you had increased responsibilities over other employees)

Job Description:

Iowa State University Library seeks qualified candidates for a full-time (40 hours per week) Library Assistant III. As a member of the University Library Access Services team, this position provides circulation and limited reference services to the ISU community and is responsible for maintaining a safe environment within the library. They functionally oversee student employees, assisting with training and ensuring student employees complete daily tasks, and provide excellent customer service at our main service point and throughout the building.  The Library Assistant III serves as the primary supervisor on duty during evening and/or weekend library hours. This position is responsible for the opening and/or closing duties of Parks Library and conducting safety rounds throughout the building.

This position requires an ability to both work independently and function well within a team, provide excellent customer service in a variety of situations, task switch with frequent interruptions, resolve problems in a timely manner, and readily respond to changing circumstances. The Iowa State University Library is committed to fostering and inspiring a welcoming environment that is open and supportive of all users. This position contributes to a collaborative working and learning environment.

Work schedule during the regular academic semesters:

• Tuesday: 3pm – 2:30am

• Wednesday: 3pm – 2:30am

• Thursday: 3pm – 2:30am

• Friday: 11am – 8:30pm

During the following time periods, scheduled work days and times will be adjusted to reflect changes in library hours of operation, weekend closures, and training needs:

• Thanksgiving Break

• Winter Break

• Spring Break

• Finals Week

• University Holidays

• Summer

• Occasional staff trainings or meetings

Major Duties

• Providing excellent customer service
• Serving as the primary supervisor on duty during evening and/or weekend library hours
• Being responsible for the opening and closing duties of Parks Library, as well as general supervision of library services during the weekend hours
• Providing circulation and reference services to the ISU community
• Providing a safe environment within the library
• Training and functionally overseeing student employees and their daily tasks

Knowledge, Skills, and Abilities

• In-depth knowledge of unit’s routines, functions, policies, procedures, and forms.

• Ability to communicate effectively with staff and library users, orally and in writing, including the ability to draft procedures, policy recommendations, and user education materials.

• Knowledge of library, academic, and bibliographic vocabulary.

• Skill in utilizing a computer, software, online systems, and conventional office equipment.

• Ability to respond to a variety of queries from library users, staff, and outside agencies requiring judgment and interpretation of unit and institutional policies.

• Ability to accurately follow and interpret oral and written instruction and exercise judgment in its application.

• Ability to organize workflow and prioritize multiple tasks for self and others.

• Knowledge of and ability to apply the principles of supervision.

Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship.

Appointment Type:Regular

Number of Months Employed Per Year:12 Month Work Period

Time Type:Full time

Pay Grade:10

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:

1. Resume/Curriculum Vitae
2. Letter of Application/Cover Letter

If you have questions regarding this application process, please email [email protected] or call 515-294-4800 or Toll Free: 1-877-477-7485.

Why Choose ISU?

Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as: • Retirement benefits including defined benefit and defined contribution plans • Generous vacation, holiday and sick time and leave plans • Onsite childcare (Ames, Iowa) • Life insurance and long-term disability • Flexible Spending Accounts • Various voluntary benefits and discounts • Employee Assistance Program • Wellbeing program

Original Posting Date:October 3, 2024

Posting Close Date:October 13, 2024

Job Requisition Number:R15656