Evening Desk Specialist I, Main Library

Description

External

Retirement Plan:

TRS Employment Type Employee Benefits Eligibility Benefits Eligible Full/Part time Full Time Work Schedule Additional Schedule Information
We are looking to hire two candidates for this position. The successful candidates will work one of two schedules

Work Schedule A ;Monday-Friday; 8 hours/day; some evening and weekend hours may be required

Work Schedule B: Sunday- Thursday; 8 hrs/day; Typically 11am-8pm Sunday, 1pm-10pm Monday-Thursday.

Schedule is subject to change during breaks and intersession.
Advertised Salary Minimum $34,000

Posting Date:

08/27/2024

Open until filled:

Yes

Closing Date:

Proposed Starting Date 09/23/2024 Special Instructions to Applicants

Location of Vacancy:

Athens Area EEO Policy Statement
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([email protected]).
USG Core Values Statement
The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653 .

Position Information

Classification Title Library Technical Paraprofessional/Professional FLSA Non-Exempt FTE 1.00

Minimum Qualifications:

Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required

minimum qualifications:

.

Preferred Qualifications:

Supervisory or training experience preferred. Microsoft Office Suite and Teams experience preferred.
Position Summary
Under the direction of the Main Library User Services Desk Coordinator, the Evening Desk Specialist I assists library patrons at the service desk as well as via phone and email with the following: the circulation of books, media, loanable technology, course reserves, and resource sharing materials; provides information assistance about the library and its resources; and participates in hiring/training/coordination of student employees.

Additional responsibilities include: processes materials, maintains accurate patron records, and adds item records as needed; handles specialized services including taking payments, issuing borrowers' cards, placing and clearing student registration holds, answering inquiries concerning library obligations and interpreting policies, rules, and regulations.

The Evening Desk Specialist I serves as the person in charge in the absence of the User Services Desk Coordinator or the Lead Student Supervisor. This position may also provide assistance to Security at night and on the weekends in case of an emergency situation in the Libraries.

Work is performed in a team environment under general supervision following established practices and procedures
Knowledge, Skills, Abilities and/or Competencies

• Previous and accurate work experience using a computer
• Ability to deal tactfully and courteously with library patrons;
• Ability to perform clerical tasks accurately with close attention to detail; Ability to establish and maintain effective working relationships;
• Effective verbal and written communication skills;
• Experience processing payments with checks and credit cards.

Physical Demands

• Standard office environment.

Is driving a responsibility of this position? No Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? Yes Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website .
Background Investigation Policy
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website .

Duties/Responsibilities

Duties/Responsibilities
*Provides Service Desk Support by:
• working regular shifts at the service desk assisting patrons with circulation, reserves, and resource sharing services
• providing basic research information assistance to walk-in patrons
• troubleshooting and reporting issues with public printing, scanning, and Zoom booths
• performing specialized circulation services such as creating and updating accounts; taking payments for lost and damaged materials;
• clearing holds on patron accounts in Libraries' and Registrar's systems
• serving as a resource and supervising student assistants on the desk
• interpreting policies and procedures and resolving disputes

Percentage of time 50 Duties/Responsibilities
*Assists the Lead Student Supervisor in hiring, training and supervising student assistants by:

• reviewing applications, interviewing, and providing feedback for hiring decisions

• training and mentoring student assistants

• evaluating and providing feedback of student assistants performance

. recommending, reviewing, and providing feedback on student assistant training
Percentage of time 20 Duties/Responsibilities
* Provides support for user services by:
• assisting patrons via email or phone with circulation or general information services
• placing and clearing holds on student records in both the Libraries' and Registrar's databases
• Resolving account issues
• Providing online payment options for library fees
• recommending, reviewing, and providing feedback on procedures and workflows

Percentage of time 10 Duties/Responsibilities
*Assists in the operation of the UGA Libraries' resource sharing activities (book retrieval, e-document delivery, GIL Express) by
• assisting patrons in the use of resource sharing services
• retrieving and preparing material for scanning, holds or transport; processing UGA and non- UGA materials
• routing materials appropriately

Percentage of time 10 Duties/Responsibilities
*Other position-related responsibilities:
• Participates in unit and departmental meetings and projects
• Participates in library-wide communication by reading, responding to, and initiating information transmitted via GRAPEVINE (the UGA Libraries' listserv) and other communication tools, and appropriate library-wide or departmental meetings and asking questions, seeking clarification, or initiating discussion on library issues.
• Maintains flexibility and awareness of changes and needs in the department and Libraries by assuming similar duties and responsibilities as assigned.

Percentage of time 10

Contact Information

Recruitment Contact

Contact Details
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.
Recruitment Contact Name Sara Rountree Recruitment Contact Email [email protected] Recruitment Contact Phone

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * How did you find out about this position at the UGA Libraries?
   (Open Ended Question)

Applicant Documents

Required Documents

1. Resume/CV
2. Cover Letter

Optional Documents