Business Support Services Supervisor

Ball State University Libraries is searching for a customer service and detail-oriented person to join our team as Business Support Services Supervisor. This position is responsible for planning and directing the daily operations of the Business Support Services unit. Facilitating user access to library services and spaces; account, administer, and safeguard all funds collected from public access, coin-operated machines; communicate facilities issues with Facilities Planning and Management; maintain knowledge of, adhere to, and implement policies and procedures regarding funds, public-use furniture, equipment, mail, and materials shipped and received. This position also plays a pivotal roll with internal asset tracking and space imaging through AutoCAD software. At Ball State University Libraries, we are committed to maintaining a positive, collaborative, and inclusive work environment, where your success is supported. This is a full-time opportunity that comes with a great benefits package, including generous paid time off and 10 paid holidays, University-funded retirement programs, medical and prescription plans, dental, flexible spending and health savings accounts, tuition discounts, and much more! Come be a part of the Ball State University Libraries team!

Our Statement on Inclusiveness

At Ball State University, inclusiveness is one of the enduring values and informs all of our work. We define 'inclusiveness' as a commitment 'to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.' As such, this value incorporates a commitment to inclusive excellence and freedom of expression.

Benefits and Community: Ball State University offers an excellent benefits package for eligible positions. Click here to explore options.

Affordable Healthcare

Retirement

Tuition Remission (For eligible employees, their dependents, and spouse)

Paid Parental Leave

Professional Development

Curious about benefits calculations? Please visit the following link to explore: https://www.bsu.edu/about/administrativeoffices/humanresources/jobs

Live Near Your Work - If you are considering living near the Ball State area, please visit the following link to learn more about relocation and living in east central Indiana https://www.bsu.edu/about/live-near-your-work

FLSA: Administrative Exemption

Hrs/Week: 40

Length of Assignment: Full-Time At-Will

Position Function

Plan and direct the supervision for the library business support operations and staff, facilitating user access to library services and spaces; account, administer, and safeguard all funds collected from public access, coin-operated machines; communicate facilities issues with Facilities Planning and Management; maintain knowledge of, adhere to, and implement policies and procedures regarding funds, public-use furniture, equipment, mail, and materials shipped and received; maintain up-to-date inventory databases tracking University Libraries physical assets; support an inclusive, diverse, and collaborative work environment and service culture to advance the strategic direction of the University Libraries.

Minimum Education

Bachelor's degree from an accredited university by date of employment

Minimum Experience

At least two years of related experience; supervisory experience.

Minimum Other

Strong computer skills with Microsoft applications. Strong oral and written communication skills

Authorization to work in the US Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.

Preferred Education

Bachelor's degree in Business or related field.

Preferred Experience

Experience with building management, fund management and photocopy, microform, and duplicating equipment; experience with AutoCAD software.

Pre-Employment Screening Requires successful completion of a background check and education verification.

Position Title(s) Supervised

Business Support Services Assistants (2) and students.

EEO Statement

Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.

About Ball State University

Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 20,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 270+ undergraduate and graduate programs. Many of our master's, doctoral, certificate, and specialist degrees rank among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.

There's more to discover IN Indiana! Visit the following link to learn more

IN Indiana

Department: University Libraries:170090

Department Information

The minimum salary for this position is $46,000.

Department Email or Phone Number 765-285-5277

Posting Number: 202401668P

Number of Vacancies: 1

Desired Start Date: 03/17/2025

Open Date: 12/11/2024

Applications Accepted Through Date: 01/13/2025

Open Until Filled: No

Information regarding transcripts The option to upload transcripts is available. Original, official transcripts showing the highest related degree earned is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.

Information for Applications Requiring a Cover Letter

In support of your application for this position, please prepare and submit a cover letter that describes how your qualifications and experience align with the elements of the position description (or leadership profile). In your cover letter, please select one of our enduring values and describe how you have demonstrated a commitment to that value in your professional endeavors.

Duties & Responsibilities

• Ranking: 1 Plan and direct supervision for the library business support operations: includes fund management, support equipment, mail, materials receiving/shipping and facility problems.
• Ranking: 2 Coordinate and communicate with Facilities Planning and Management personnel and outside maintenance firms on facility and custodial problems, involves regularly inspecting the entire facility for potential problems.
• Ranking: 3 Manage inventory database and AutoCAD floor diagrams for public-use furniture and equipment; inspect and maintain public area set up to ensure accessibility and comfort of library guests.
• Ranking: 4 Maintain and track facility work orders and move requests (B450) for Bracken Library and branches by monitoring progress through completion; follow up with Facilities as needed.
• Ranking: 5 Create, implement, and oversee maintenance procedures and databases for physical property and chemical inventories in the University Libraries regarding asset classification and control, inventory, storage, receipt, and distribution, and MSDS chemical data sheets.
• Ranking: 6 Account, administer and safeguard all funds relating to coin-op revenue, bill changers, and debit cards.
• Ranking: 7 Assign and review work, orient and train staff, and make recommendations in all areas related to supervision, including but not limited to interviewing and selection, compensation, discipline, performance appraisal, and training and career development of the Business Support Services Assistants.
• Ranking: 8 Assign and review work, orient and train student employees, and make recommendations as to interviewing and selection, performance appraisal, and discipline; manage student budget and prepare projections; prepare weekly schedule for student employees and arrange for substitutions.
• Ranking: 9 Provide input, adhere and implement all library policies and procedures regarding funds, equipment, mail, materials received/shipped and facility problems.
• Ranking: 10 Perform other related duties as assigned.

Ball State University is an equal opportunity, affirmative action employer and is strongly and actively committed to diversity within its community.